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Annick Perry

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In the ever-changing environment that service businesses operate, there are many potential transformation initiatives available. But from all these potential choices, which are the best options to start with? Is there any low-hanging fruit that can help a service business to accelerate growth? Let’s look at the most effective practices that most successful service transformations typically start with. Understand Your Customers’ Service Needs It’s of critical importance that you understand your customers in order to…

Many manufacturing companies are stuck in the situation where they sell their product to other companies, which then re-sell the product to the end customer. In many cases, the aftersales service is performed by the re-seller, leaving the manufacturer with a limited potential for growth as they do not realize any of the service revenue. Manufacturing companies must make the right selection of partners and set up service agreements that allow them to create a…

In a joint research study with the Advanced Services Group, a center of excellence at Aston Business School, Noventum explored how five societal ‘Megatrends’ bring opportunities for business growth for manufacturing companies through advanced IoT enabled services. The complete research paper can be downloaded at Noventum’s website. There are five societal megatrends we explored in this research, and they are: • Value change • Green and resource scarcity • Health and Aging • Globalisation and…