Author

Bill Pollock

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After a while, even the most innovative product/service lines may begin to lose some of their luster and appeal, ultimately being perceived by the marketplace more as a commodity-like offering, rather than as a unique or differentiated product or service. Classic examples range anywhere from cameras, to computers, to consulting services. What was initially offered to the market as an innovative product or service, without any direct competition,can soon become just another product or service…

The global Field Service Management (FSM) segment has reinvented itself several times over the years, from break/fix, to network services, to software support, to predictive diagnostics, and more. However, the introduction of the Internet of Things (IoT) is having a much greater and more profound impact on the global services community than anything that has preceded it. FSOs will be increasingly behind the technology curve if they do not leverage IoT-powered FSM capabilities – or…