Author

Evans A. Manolis

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This much is certain: Merged Reality has become an increasingly important part of the service delivery process for many companies over the past two years. Remote Assistance has moved from a “cool to have” technology to a “must have” for service organizations that are looking to increase productivity and drive operational efficiencies. Service organizations who have invested in Merged Reality technology are able to see a great impact on measurable service KPIs. Those include reduction…