Author

Tom Paquin

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As someone who cooks a lot at home, I have been trying to improve my culinary chops for quite a while now. Between binging on cooking YouTube channels (Highly recommended: Bon Appetit) and simply getting creative with ingredients, I think that I’ve built up a strong home cook aptitude, and have proudly expanded my repertoire (and my palate) with new spices and ingredients. One thing that practice has taught me is the tenuous balance of…

In the mid-1990’s, organizations began building software designed to track different metrics for their employees. About an hour after any one of those systems were implemented, at least one employee would have figured out a way to game the system. I was not one of those employees. I was, by contrast, a vehement rule-follower who was aghast that a fellow employee (We’ll call him Jeremy) would return and re-sell warranties at the end of a…

As we all shamble, bleary-eyed back to our desks, I know what your first thought is: We can officially start unwrapping some of those technologies that have been a little too cutting-edge to be worth considering in 2019. There’s certainly no shortage of digital ink that’s already been spilled about 5G, something that’s existed more as a marketing gimmick up until this point (I don’t remember such self-congratulatory fanfare for LTE). But now that it’s…

It’s the end of December and that means one thing: There’s probably a new Star Wars movie coming out. Rapt as I am about the many technologies disrupting the world of service, my love for Star Wars stretches back slightly further in my life, so I thought it’d be fun to take the quiet time between Christmas and New Years to mash them together. For as technologically advanced a society as we see in the…

Around this time two years ago, I wrote an article about the frustration associated with consumer location tracking for field operations, as organizations were, at the time, tinkering with Uber-style city overlays with real-time vehicle tracking. I stressed how important it was to be thoughtful about what—and how—you’re sharing information with your customer. Vehicle tracking may seem initially like a good idea, but as a technician takes turns moving them away from a customer site,…