I read this article a few days ago, In a Distracted World, Solitude Is a Competitive Advantage. It was written in 2017, which had me thinking about how much more…
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Your interview went fantastic and you remain to be pleasantly surprised on how forward-thinking everyone appears to be — this may be a great career fit. With the first round…
When discussing service leadership traditionally, topics such as strong communication and a focus on change management and employee engagement have been top of mind. These things remain incredibly important, but…
The IoT reality IoT is growing quickly, but are you prepared for what that means in reality? The Internet of Things (IoT) involves an increasing prevalence of objects and entities (things)…
Last week was an action-packed week in Boston at IFS World Conference 2019. The event theme was “for the challengers,’ which I must say is a message I can really…
You have already experienced change and value in applying the former stages of the hierarchy of digital adoption to your businesses: digital trust, contextual computing, and insights. The final component…
In the face of constricting workforce and increased automation, one thing has become very clear: Industry-leading service companies are learning to do more with less. Through technology, and organizational optimization,…
It should be obvious to everyone by this point that cloud is not the future anymore; it’s the present. That’s fine in theory, but when it comes to systems that…
Mid-September I attended the Service Council Symposium in Chicago, where I facilitated a workshop on the barriers to service revenue growth. The workshop had a great turnout with lively conversation.…
“Use your words” was often said to me growing up as a young child. Now, it is not what you think — I was a relatively good kid. My identical…
Last week at the Service Council Symposium, I had the opportunity to host a roundtable discussion with several service leaders on the topic of the service supply chain and reverse…
Tali McRee joined DISH Network right out of college after applying for a position with the company because she thought the job description looked really interesting. In her five years…
I have referenced this luscious quote a thousand times: “Have you replaced your employees’ bicycles with Ford F150s and wonder why they still only drive on bike paths?” Our past…