The future of work is a topic that comes up in almost every conversation I have in one way or another. Service leaders are grappling with a lack of available…
Stay Connected!
Service businesses and mobile devices are not in any way strangers—I’ve written many articles about the relative maturity of the mobile service market, across a variety of industries. I’ve also…
I came across creative evangelist Debbie Millman’s “Love letters to what we hold dear” a few weeks ago and immediately had the thought to write this piece. I then went…
Yeah, phones. We all have them, we all idly scroll through them, our kids can’t understand how it is that we managed to survive decades without them. They’ve naturally become…
Let’s start with the obvious: There’s a moral imperative for businesses to increase their sustainability. While individual waste and pollution certainly has a greater-than-zero effect on the health of our…
If you look at the Fortune 500 list as a barometer of business success, you’ll see some truly behemoth mainstays, many of which have endured on the list for at…
Finding, attracting, obtaining, and retaining talent is one of the most complex challenges that field service organizations face today. There are a variety of factors at play – changes in…
With the Thanksgiving holiday this week, I’ve been spending extra time reflecting on all that I am grateful for. In a year as challenging as 2020, the practice of gratitude…
This is part of an ongoing series on the state and standards of service management software in 2020. Here are the previous articles in the series: What is Service Management…
I’ll start this by saying I used to work for Apple, both in the retail space as a college student, and then again in business development while I was getting…
Carlsberg is one of the world’s leading brewery groups with more than 140 brands in its beer portfolio, including the international brands Carlsberg and Tuborg and strong local power brands,…
Manufacturers of technical and office equipment have, just like manufacturers from other disciplines, embraced the importance of making service a component of their solutions. Offering service alongside traditional business practices…
I’ve taken note of a recurring theme in many of my conversations with service leaders in recent months: the prioritization of knowledge management within their digital transformation roadmaps. While knowledge…