According to ABI Research, the total augmented reality market is estimated to reach over $100 billion by 2024, at an average CAGR of 75 percent. The research firm says, “The…
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In the 1930’s, Clark Gable was the face of Americana, having appeared in seminal film classics like Gone with the Wind and Mutiny on the Bounty. Because of this, he…
I read this article a few days ago, In a Distracted World, Solitude Is a Competitive Advantage. It was written in 2017, which had me thinking about how much more…
I don’t think there’s a less controversial position than admitting that you’re “pro-optimization”. Everyone wants to be optimized, but the word “optimization” has become so muddled by tech-speak over the…
As I was entering the workplace in 1981, computers were not so popular for a guy in the commercial/industrial service business. Memory, and I am talking about hard-drive space, was…
I was asked to be interviewed recently on a podcast titled Preparing Technicians for the Future of Work, which is a podcast intended for those responsible for educating and preparing…
Here at The Future of Field Service, we spend a great deal of time discussing the ways that service organizations are reinventing their businesses to be more competitive. Making the…
On this last week’s podcast we be featured an interview with Suman Sarkar, an international consultant and author of new book Customer-Driven Disruption. We had a great conversation and you’ll…
There are those things in your work life that you just never forget. Consider yourself fortunate if you have a few to reflect on over the years. One for me…
As we prepare for all the 2020 predictions coming, I will bet you $50 that AI will appear on 90% of the lists (including mine). There is no denying that…
In their book about navigating the collapse of the US Auto Industry, Branding Iron, Charlie Hughes and William Jeanes describe a brand as “A promise, wrapped in an experience.” That’s…
Last week I was invited to give a keynote presentation at DHL’s The Future of The Services Supply Chain event at the company’s brand-new Americas Innovation Center in Chicago. The…
Your interview went fantastic and you remain to be pleasantly surprised on how forward-thinking everyone appears to be — this may be a great career fit. With the first round…