I recently had the pleasure of reading Anna-Katrina Shedletsky’s Forbes column on the impacts of COVID-19 on the manufacturing industry. It postulates (as the title makes clear) that manufacturers will…
Stay Connected!
Over the past few weeks I’ve been able to connect with several service leaders to discuss the different ways they are tackling the impact of this global pandemic. I’ve appreciated…
As we say so often here, businesses that offer service have been—and will remain—the lifeblood of our economy. Service powers growth around the world, and it is the engine that…
I don’t know of a service organization today that isn’t interested in creating new revenue streams and diversifying its offerings. I do, however, know a number of organizations looking to…
Over the last couple of weeks, I’ve had several conversations to understand how our audience is navigating the current crisis. I’ve talked with service leaders, consultants, technology providers, and even…
Today, right now, many service providers are scrambling to find a way to deliver on their promises to customers without endangering them or their field technicians. Many will not think…
Munters is a global leader in energy-efficient and sustainable air treatment solutions for demanding industrial applications and agriculture sectors. Munters was founded in 1955 and has been listed on Nasdaq…
This week we had a home security upgrade installed by Vivint. I always find it interesting to be on the receiving end of a field service experience because I’m more…
The transition from the historical Service Level Agreement (SLA) model to a more broadly defined Servitization model is upending the global field services community. In fact, the movement away from…
There’s a widespread recognition among the organizations I speak with that they need to become more agile, but there’s also a common struggle when it comes to actually adopting more…
Back during the financial crisis, I happened to meet a man who was volunteering at a food bank in Providence, Rhode Island. He had recently been laid off from his…
I had an internal debate on whether or not I wanted to write an article this week on Covid-19. For one, I am in awe of what’s happening in…
I recently interviewed Amanda Moore, Head of IT – Customer Projects, Support & Field Services at Schneider Electric, for an episode of the Future of Field Service podcast on becoming…