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Business Transformation

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In the 1930’s, Clark Gable was the face of Americana, having appeared in seminal film classics like Gone with the Wind and Mutiny on the Bounty. Because of this, he was widely known as the “King of Hollywood”. Today, if you ask the average person about Clark Gable, they’ll have no idea who you’re talking about. You may chalk it up to ignorance, or the passage of time, but Gable, and his ilk (The Bogarts…

I don’t think there’s a less controversial position than admitting that you’re “pro-optimization”. Everyone wants to be optimized, but the word “optimization” has become so muddled by tech-speak over the last two decades that it now barely carries any meaning at all. “Optimization” is now some sort of vague efficiency improvement that is as shallow a statement as saying that you’ve “streamlined operations,” or “maximized efficiency”. The term “optimization” has become a big bucket to…

Here at The Future of Field Service, we spend a great deal of time discussing the ways that service organizations are reinventing their businesses to be more competitive. Making the decision to fuse service into a product is a great first step, but a lot of organizations discover that their actual execution is unrealistic, poorly-informed, or a bald imitation of their competitors. If you’re looking to put your best foot forward, you can do better…

In their book about navigating the collapse of the US Auto Industry, Branding Iron, Charlie Hughes and William Jeanes describe a brand as “A promise, wrapped in an experience.” That’s always stuck with me, and it’s been a lens by which I’ve viewed brand ever since I read those words. A brand, at its best, is clear, simple, and focused, based on a balance of outward messaging from the organization, and inward perception from the…

Your interview went fantastic and you remain to be pleasantly surprised on how forward-thinking everyone appears to be — this may be a great career fit. With the first round of meetings behind you, they invite you back to “get a feel” for the company by spending a day with several future teammates. Edgar, the accounting manager, welcomes you into his office. He is warm and inviting, and after some small talk suggests that you…

The IoT reality IoT is growing quickly, but are you prepared for what that means in reality? The Internet of Things (IoT) involves an increasing prevalence of objects and entities (things) provided with unique identifiers to transfer data over a network. A lot of the increase in IoT communication comes from devices such as computers, sensors, machine to machine (M2M) communication, smart energy grids, smart homes and buildings, vehicle to vehicle communications or wearable devices. This…

Last week was an action-packed week in Boston at IFS World Conference 2019. The event theme was “for the challengers,’ which I must say is a message I can really get behind. There’s a personal appeal, in the sense that I’ve always considered myself to be somewhat of a “challenger” — someone who asks a lot of questions, tries to think outside the box, and doesn’t back down in the face of resistance. But moreover,…

Mid-September I attended the Service Council Symposium in Chicago, where I facilitated a workshop on the barriers to service revenue growth. The workshop had a great turnout with lively conversation. Everyone in the room shared a common desire and need to grow service revenue. This desire is born not only out of every company’s pressure to do more and make more, but also out of demands from customers. Those demands can cause significant frustration for…

 More from Chicago, as Sarah sits down with Charles Hughes, VP of Technical Site Services at Acuative, Tim Spencer, SVP and General Manager of Service Operations for Bunn, and John Barr, Head of IT in Americas for Kone. The panel shares their experiences on where IT and Service Management meet.