Category

Change Management

Category

There are those things in your work life that you just never forget. Consider yourself fortunate if you have a few to reflect on over the years. One for me is the first time I tried to explain what was in my head to a data scientist. Let’s break down that sentence a bit, first “what was in my head;” not an easy process, regardless of the topic. My married readers have firsthand experience in…

Last week I was invited to give a keynote presentation at DHL’s The Future of The Services Supply Chain event at the company’s brand-new Americas Innovation Center in Chicago. The 28,000-square foot facility featuring hands-on displays of cutting-edge technologies such as robotics, 3D printing, augmented and virtual reality, and many more was quite impressive. DHL put together a great lineup of speakers for a day full of learning, networking, and experiencing the interactive displaces the…

Last week was an action-packed week in Boston at IFS World Conference 2019. The event theme was “for the challengers,’ which I must say is a message I can really get behind. There’s a personal appeal, in the sense that I’ve always considered myself to be somewhat of a “challenger” — someone who asks a lot of questions, tries to think outside the box, and doesn’t back down in the face of resistance. But moreover,…

 Live from the IFS / WorkWave User conference, Sarah sits down with Marne Martin, CEO Workwave & President Service Management Global Business Unit at IFS, Erica Brister, President & CEO of U.S. Pest Protection, Danielle Canup, President & COO at Duraclean, and Mary Mahoney, CEO at Pacific Lawn Sprinklers. The group discusses their personal experience and finding their voices as female leaders in service.    

In the face of constricting workforce and increased automation, one thing has become very clear: Industry-leading service companies are learning to do more with less. Through technology, and organizational optimization, fewer internal resources are now needed to complete a service job. That’s certainly true in the truck, but you could argue that it’s equally as true in the back office. Let’s talk about some of the implications of that change. The Back-Office Benefit of FSM…

“Use your words” was often said to me growing up as a young child. Now, it is not what you think — I was a relatively good kid. My identical twin and I formed a unique language that only he and I could understand. For those moments when my brother and I were not bickering, we would communicate using these words, which compelled our parents to remind us to “use our English words.” Our older…

 More from Chicago, as Sarah sits down with Charles Hughes, VP of Technical Site Services at Acuative, Tim Spencer, SVP and General Manager of Service Operations for Bunn, and John Barr, Head of IT in Americas for Kone. The panel shares their experiences on where IT and Service Management meet.