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Digital Transformation

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Russell Masters, Director of IT and Analytics at DHU, a provider to the UK National Health Service, who formerly spent significant time at Rolls-Royce involved in digital innovation efforts, talks with Sarah about the call for leaders to become more digitally adept. They discuss what this does and doesn’t mean, some of the key changes necessary, and what the future holds for leaders in the digital age. Sarah Nicastro: Welcome to the Future of Field…

I wrote an article not long ago on the need to build your digital “dream team,” but what exactly is the responsibility of leaders in our digital age? I spoke with Russell Masters, director of IT and analytics at DHU, a provider to the UK National Health Service, for this week’s podcast about the degree to which all leaders must develop digital capabilities. Does everyone need to be a digital expert? No, but all leaders…

This is part of an ongoing series of articles about the current State of Service going into 2022, along with the contributing elements that have and will continue to impact the industry in the years ahead. Read this to get caught up: The State of Service The Post-COVID Service Technology Stack While last week we spoke specifically about how the service stack has been impacted by COVID, and gave a fairly comprehensive rundown of the…

The last two years have irrevocably changed the landscape of how we, as a society, interact with technology. COVID-19, its fallout, and the restrictions it posed are but one strand of a confluence of factors that have been reshaping the service industry in recent years. Taken as a whole, these divergent factors, advancements, and changing customer expectations paint a vivid picture for what the future of field service looks like. So what does this mean…

Catherine Wood, Service owner, Engineered Deployment at Compugen, talks with Sarah about the role of creativity in IT and how she views it as an art form as well as her experiences as a woman in IT leadership and the advice she’d pass along to newcomers.     Sarah Nicastro: Welcome to the Future of Field Service Podcast. I’m your host, Sarah Nicastro. Today, we are going to be talking about the art of IT. Yes.…

Willy Wonka and the Chocolate Factory, the 1971 classic film based on the children’s book by Roald Dahl, is still one of my favorite movies, boat scene and all. Gene Wilder’s ability to vacillate his performance between loving and deranged in a single moment is truly inspired. When it comes to how he manages his factory, though, he certainly trends towards the deranged. Yes, on its face, having the entire world frantic with excitement over…

I’ve had a handful of excellent conversations in the past few weeks about digital transformation – what it really means, the distance between recognizing its importance and knowing how to take action, and the biggest barriers that stand in the way of success even once you have a clear idea of your digital objectives. Based on what I’ve heard, it seems that for many organizations it is time for a digital rebirth. There are a…

Join Sarah as she talks with Philip Carter of IDC, Fredrik Tukk of Maersk Drilling, and Marne Martin of IFS about why research shows that only 25% of companies achieve ROI from digital transformation and what can be done to increase likelihood of measurable success.     Sarah Nicastro: Hello everyone. Thank you for joining us for today’s event. We are here today to talk about digital transformation and what it takes to achieve ROI on…

The term ‘digital transformation’ easily rolls off the tongue of every business leader in the world today. But what does a modern definition of digital transformation entail? Certainly, we’re far past the point of actually digitizing paper-based information and processes. Digital transformation in today’s terms is representative of a company’s shift to excelling in the digital era – the mastery of digital tools, the cohesiveness of customer experience, and the introduction of digital products and…

Recently I came across this report on Forrester exploring the pros and cons for horizontal vs. vertical cloud solutions for different business areas. It’s worth a read if you haven’t done so, but naturally any time I come across one of these, I want to put it into the service context. Of course, service is not a specific vertical, is it? It’s a loosely-connected cluster of verticals, focused on very different outcomes, very different types…