Category

Digital Transformation

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For 130 years, the TDC Group has been delivering innovative communications solutions that link Danes more closely together. Brands in TDC Group include YouSee, Telmore, Fullrate, Blockbuster, Dansk Kabel TV, CubeIO, Get and TDC Erhverv. TDC Group is working toward a vision it refers to as ‘Digital Denmark,’ in which the company is committed countrywide connectivity and digitally educating citizens with the ambition to become the leading infrastructure operator and the best service provider. To…

We like to think technology can solve any problem and improve any bottom line. But have the newest TVs ever made us smarter than good, old books? Why is it that after almost 50 years of aerospace technological advancement, it is still incredibly hard to fly a human to the moon? Technology alone is rarely the entire solution. Technology needs to match the problem and fit the human using it. Nowhere is this truer than…

Last week was spent in sunny Palm Springs taking notes on the top-of-mind trends and themes among service leaders at Field Service Palm Springs 2019. There was great energy at the event, a very well-done production by WBR. I had the opportunity to connect with old friends and make some new and I was fortunate to participate in and listen in on some interesting sessions. Before this week of post-travel catch up gets away from…

 Greg Lush, previously VP of Innovation at EMCOR and master of all things digital transformation, recently launched consultancy Last Mile Worker Solutions. In this episode, Greg joins Sarah to discuss some of the common traps that can outright derail your digital transformation initiatives.    

WBR’s Field Service USA Conference is an excellent opportunity to connect with business leaders, check in on old friends, and get a feel for how the industry is changing. I’m certain that there will be quite a bit of digital ink spilled on the topics uncovered at the event (We’ve already had a bonus podcast episode recorded while there), and there are quite a few things worth unpacking in the coming days and weeks. One…

Live from Field Service Palm Springs, Sarah hosts a roundtable conversation with David Douglas, VP of Service Management at Scientific Games, Buddy Saucier, VP HVAC Service at Johnson Controls, and Roger O’Connor, VP Product Support at Gosiger to discuss how the conference has changed, and what value that they’ve seen from this year’s events.    

In this series thus far, we’ve discussed various aspects of how to ensure digital transformation success. Last time, we talked about the importance of building a positive digital reputation – and one of the keys to doing so is to make it personal for your employees. If you look back at the legacy of software deployment within organizations over the last couple of decades, with a keen focus on transactional systems, practitioners learned how to…