Category

Digital Transformation

Category

Join Sarah as she talks with Philip Carter of IDC, Fredrik Tukk of Maersk Drilling, and Marne Martin of IFS about why research shows that only 25% of companies achieve ROI from digital transformation and what can be done to increase likelihood of measurable success.     Sarah Nicastro: Hello everyone. Thank you for joining us for today’s event. We are here today to talk about digital transformation and what it takes to achieve ROI on…

The term ‘digital transformation’ easily rolls off the tongue of every business leader in the world today. But what does a modern definition of digital transformation entail? Certainly, we’re far past the point of actually digitizing paper-based information and processes. Digital transformation in today’s terms is representative of a company’s shift to excelling in the digital era – the mastery of digital tools, the cohesiveness of customer experience, and the introduction of digital products and…

Recently I came across this report on Forrester exploring the pros and cons for horizontal vs. vertical cloud solutions for different business areas. It’s worth a read if you haven’t done so, but naturally any time I come across one of these, I want to put it into the service context. Of course, service is not a specific vertical, is it? It’s a loosely-connected cluster of verticals, focused on very different outcomes, very different types…

The ability to deliver a measurable return on tech investment quickly (and to the satisfaction of internal stakeholders) is the number one concern for 64 percent of decision-makers when it comes to digital transformation initiatives. However, we know that, all too often, digital transformation desires don’t translate to reality. When you consider the layers of complexity that exist in aligning and executing a digital transformation strategy, it’s easy to begin to identify numerous areas where…

Why is it that people never want to take preventative measures? I’m reminded of Y2K, when we were told that a catastrophic glitch in computer systems would lead to widespread outages, unexpected nuclear missile launches, and all other manner of nightmare. This prompted years of thoughtful preventative action from programmers, who meticulously re-coded systems and prepared our digital infrastructure. On January 1, 2000, when we woke up to an undisturbed world, the simple minded people…

Pekka Nurmi, Director of Corporate IT at Cimcorp, talks with Sarah about the company’s efforts to modernize IT to increase its ability to be strategic, nimble, and most impactful.     Sarah Nicastro: Welcome to the Future of Field Service Podcast. I’m your host, Sarah Nicastro. Today, we’re going to be talking about how organizations can work smarter when it comes to their IT strategy and IT operations. I’m joined today by Pekka Nurmi, who is…

As digitalization permeates every area of the business, we’ve seen IT become far less siloed in its strategy, processes, and execution. The lines between the business and IT blur as technology becomes increasingly critical not only in how a company operates optimally, but in its value proposition for its customer base. With digitalization playing an ever-increasing role for businesses in every industry and geography, what needs to change as it relates to the IT approach…

I have always been of a mind that the most important thing that software—any software—can do is to get out of your way. Even social media platforms, cultural cancers that they are, know that their key purpose (communication) needs to be easy, accessible, and provide the necessary feedback to show that it is working (“likes”, as it were). These are the keys of solid programming, and they’re how and why we use the devices that…

Anyone who’s read more than a passing article from me knows that I am a gaming enthusiast. Whether it’s Baseball, computer Solitaire, Dungeons and Dragons, Jeopardy, or Super Mario, give me something with a score, and objective, and a repeatable loop of actions and behaviors, and I’m in the zone. Even if I am terrible at it, I’m having a really nice time. I know that I am not alone in my pro-games predelictions (partially…

Smart Care Equipment Solutions is the largest independent provider of commercial kitchen repair in the United States. You can tell by a quick visit to the company’s website the clarity that exists around how service acts as a competitive differentiator and significant growth opportunity. The company’s vision is clearly articulated on its site, stating, “By 2024, we will become America’s Best commercial kitchen service company by: Delighting customers through the entire service experience; Being the…