Category

Leadership

Category

Amazon has put its hands into a great many cookie jars over the last two and a half decades — from bookseller, to big box store, to technology company, to seller of behavior data. Amazon has long since expanded its brand cachet, its recent acquisitions showing a desire to disseminate itself from the moniker of “Seattle-based monolith” into our local neighborhoods through grocery stores and, improbably, brick-and-mortar bookstores. To further cement that local presence, in…

If you missed my first post in this series, you can check it out here. I promised to follow up with some tactical steps to help future proof your business in the Digital Age, and the first step is building and protecting your digital reputation. I know – digital reputation, you are kidding me, right? You might be thinking, all that I have ever needed is the ability to send and receive email. Maybe occasionally,…

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Worldwide, the company employs 120,000 in more than 200 locations. In his role as VP, HVAC Service at Johnson Controls, Buddy Saucier is responsible for ensuring customers are being served well, the business is growing, and profitability is increasing. In a recent discussion Buddy and I were having around the company’s quest to achieve…

Bob Latvis has a long history in field service. He started as a field technician at Cox Communications more than 30 years ago and worked his way up through the ranks to serve as the Regional VP of Field Operations at Cox before taking a role as the Regional VP of Technical Operations at Comcast Cable. As a leader within these organizations, Latvis has always focused on being accessible and authentic – traits that have…