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Servitization & Outcomes-Based Service

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Jimmy Auw, Director of Central Asia Pacific Services at Lenovo, talks with Sarah about four major focus areas that come into play as Lenovo looks to seize the potential of service.     Sarah Nicastro: Welcome to the Future of Field Service podcast, I’m your host Sarah Nicastro. Today I’m going to be talking a bit about the opportunity of embracing service and the potential it can bring to your business with Lenovo. I’m excited to…

Sometimes it feels like the majority of content I’m creating is around the move to delivering outcomes. But, guess what? That’s because it is THE single biggest trend – in the form of a truly monumental opportunity – that our audience needs to better grasp, understand, and navigate. In a recent report published by Boston Consulting Group (BCG), the firm summarizes the importance of this topic quite nicely by saying, “As the focus of creating…

We spend a lot of our time here discussing servitizaiton: The act of repositioning traditionally product-oriented businesses with a more service-oriented mindset. It’s obvious why we do this: Servitization is a compelling trends, especially in manufacturing, but also in the ways in which industries like utilities, telecommunications, and others are embracing service. We’ve centralized this conversation so much on the move towards product diversification that it’s easy to overlook the companies that have been there…

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake Continue the discussion with Sarah about the company’s journey to as-a-service in talking about operationally what was required to bring this vision to life, how important agility is, lessons learned, and what they feel the future holds. Click on the link for more information on Schneider Electric’s innovative aaS offer EcoStruxure Outcomes: Secure Power as a Service – www.se.com/au/outcomes    …

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake, talk with Sarah about how various industries are adopting as-a-service models, Schneider’s introduction of its as-a-service value proposition, and how critical your go-to-market is in this journey. Click on the link for more information on Schneider Electric’s innovative aaS offer EcoStruxure Outcomes: Secure Power as a Service – www.se.com/au/outcomes     Sarah Nicastro: Welcome to the Future of Field Service podcast.…

I absolutely love sitting down to talk with different service leaders about how they are spearheading innovation and transformation within their companies. Across industries and regions, the evolution from break-fix service to delivering experiences and outcomes holds so much potential and excitement. There’s so much to learn from listening to how various organizations are tackling the complexity that comes with this migration. I recently had the chance to sit down with Howard Bowland, VP Field…

Chris La Fratta, Vice President & Head of Professional Services and Solutions Delivery at Philips, talks with Sarah about embracing a broader view of what outcomes-based service can mean for your business, how Philips is evolving its service offerings, and some of the key changes necessary in order to deliver.     Sarah Nicastro: Welcome to the Future of Field Service Podcast. I’m your host, Sarah Nicastro. Today, we are going to answer the question; is…

Richard Culberson, Executive Director, Smart Home and IoT Strategy & Operations, talks with Sarah about lessons learned in working to diversify revenue streams with service.     Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. Today, we are going to be taking an inside look at Cox Communications’ service-based revenue diversification strategy. Say that three times fast. I am joined today by Richard Culberson, who is the executive director…

Oh how we love servitization. We talk all the time about traditional companies product-izing repairs and regular service, building product categories around utilities that previously were seen as a cost center, or relegated to other organizations altogether. But what about those businesses who have been delivering service all along? We certainly talk about them, and we talk to them. Their experience extends, under many circumstances, far beyond that of new entrants. And as the expectations…

I’m hopeful by now you’ve seen the special report we published recently, The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor (if not, please check it out!). The report looks at the common steps along the journey that companies take when servitizing their businesses. But we all know that the real value comes in when you can spend time with people that have done the work and are willing to…