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April 2020

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 Sarah talks with Martin Gilday, Senior Consultant at Noventum, about the top challenges service organizations are grappling with as a result of COVID-19 and what steps are necessary for business continuity as well as in preparation for the eventual recovery.    

Today, right now, many service providers are scrambling to find a way to deliver on their promises to customers without endangering them or their field technicians. Many will not think far beyond latex gloves and a mask, but forward-thinking companies are already looking at the bigger picture. For many, this includes considering options for zero-touch service. Over the course of the last five years or so, we’ve seen the steady creep of businesses in a…

Munters is a global leader in energy-efficient and sustainable air treatment solutions for demanding industrial applications and agriculture sectors. Munters was founded in 1955 and has been listed on Nasdaq Stockholm since 2017. The company has net sales of about SEK 7.1 Billion, 3,100 employees, and manufacturing and sales operations in 30 countries. As the Director of Global Customer Service for Munters, Roel Rentmeesters is part of the Global Services Management team, and is responsible…