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What is Future Of Field Service?

Don’t Be Fooled By Our Name - Future Of Field Service Reaches Far Beyond The Field.

What is Future Of Field Service?

Don’t Be Fooled By Our Name - Future Of Field Service Reaches Far Beyond The Field.

We Prioritize Conversations Over Clickbait, Always.

Our aim is to provide leaders across industries and spanning geographies, a home for both information and inspiration on how to differentiate their businesses through service and lead through change. By keeping our content focused on sharing the voice of the industry, we provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

What Will You Find at Future Of Field Service?

Interested in the latest technology trends? We’ve got you. Wanting to evolve as a leader? You’re not alone. Creating a strategy for how to innovate service? We can help.

We cover a wide range of topics, including digital transformation and technology trends; service strategy, evolution, and revenue growth; customer experience and satisfaction; recruiting, hiring, and retention; employee enablement and engagement; data mastery and business intelligence; leadership styles and tips; change management and communication; and honestly so much more.

What makes our approach unique is that we explore these topics by prioritizing what those “walking the talk” find most important to discuss. We don’t have a premeditated editorial calendar we seek to fill, and we don’t have advertisers to appease. So, when you read one of our articles or listen to a podcast episode (new every Wednesday), you’ll be guaranteed authenticity and real-world experiences.

The best way for you to stay up to date is through our newsletter. You can also follow us on LinkedIn and Twitter. Finally, if you have a story to tell or a topic to discuss, Sarah would love to hear from you!

About Our Creator

If you’ve spent any time with our content, you may feel you know our fearless leader, Sarah Nicastro, well. Sarah created Future of Field Service after more than a decade at the helm of Field Technologies – her passion for this space shows in how she writes, the lively discussions she has on the podcast, and in the community, she’s created around Future of Field Service.

Sarah is well-regarded for her industry knowledge, but here are some lesser-known facts about Sarah you may enjoy:

Sarah has a bachelor’s degree in psychology and her MBA – she intended to get into the non-profit sector, but life had other plans Before beginning her career at Field Technologies, she hadn’t even heard the term “field service.” Expecting to grow bored quickly, she was surprised to fall in love with the layers of evolution and innovation that have kept things interesting for all these years (How many? Who’s counting!) Sarah lives in Erie, PA with her husband Eric; two sons, Evan and Ellis; and two cats, Atticus and Popcorn. To decompress, she likes to visit Lake Erie and search for beach glass. She’s a die-hard fan of hip-hop, is obsessed with ice cream, and Pelotons on the daily Sarah loves exploring, traveling, and finding adventure every day. She is as comfortable navigating the subway in NYC as she is hiking New River Gorge National Park Sarah always welcomes feedback, input, and story ideas. Email her at

Sarah Nicastro