Welcome to the Future of Field Service podcast, where service transformation meets storytelling.
Come back every Wednesday for new episodes.
Kevin Starr, Program Manager Advanced Services – Oil, Gas, and Chemical Division at ABB talks with Sarah about the concept of “refactoring” field service – discussing ways organizations need…
Sarah Gaffney, Market Insight Analyst at Aberdeen, talks with Sarah about what the research firm sees as the latest trends in IoT.
Gyner Ozgul, Sr. Vice President of Operations at Smart Care Equipment Solutions, talks with Sarah about the key pivots Smart Care has made to weather the storm of COVID-19…
Sarah talks with Jason Inskeep, Director of the 5G Center of Excellence at AT&T, about the value 5G will bring to service organizations, misperceptions about the technology, and the…
Sarah talks with Roel Rentmeesters, Director of Global Customer Service at Munters about how Munters is tackling the challenges of the COVID-19 pandemic in a very tactical way while…
Enjoy this replay of Sarah’s recent panel conversation with Dr. Michael Saag, infectious disease physician recovering himself from the coronavirus; Ravi Advani, Director of Global Solutions at Unisys; and…
Sarah talks with Martin Gilday, Senior Consultant at Noventum, about the top challenges service organizations are grappling with as a result of COVID-19 and what steps are necessary for…
Gina Chung, Vice President Innovation Americas at DHL, talks with Sarah about the trends and technologies that are impacting the logistics industry.
Sarah welcomes Jason Cocco, SVP of Sales at Restaurant Technologies Inc. to discuss the art – and science – of how RTI has successfully diversified its revenue streams.
Sarah talks with Rich Malachy, CEO of Malachy Parts and Service, about the importance of humanizing your brand and what that looks like based on Rich’s experience.
Natalia Shuman, CEO of Bureau Veritas North America, talks with Sarah about her experiences as a female leader, what IWD means to her, and how BV is working sincerely…
From IT to the broader company approach, Amanda Moore, Head of IT – Customer Projects, Support & Field Services at Schneider Electric discusses how to overcome some of the…