Welcome to the Future of Field Service podcast, where service transformation meets storytelling.
Come back every Wednesday for new episodes.
In a special episode recorded on site in Palm Springs, California, Sarah talks with Roy Dockery, VP of Customer Care at Swisslog Healthcare about an issue that is top of…
Dr. Haroon Abbu, Vice President of Digital, Data, and Analytics at Bell and Howell and co-author of the 2021 book Trust: The Winning Formula for Digital Leaders, a Practical Guide…
Sarah facilitates a discussion with Cedrick Rochet, BU Operations Manager at Intel Corporation; Newland McKelvey, Core Delivery Director at Fujitsu; Krish Venkataraman, Head of Global Operations, Transformation & Customer Success…
Sarah starts the New Year off with her recap of the highlights of 2021 and a look ahead at the topics she’s excited to dig into in 2022. Sarah Nicastro:…
Sarah welcomes special guest Enrique Ochoa Reza, an energy specialist, Ph.D. in Political Science and Master’s degrees from Columbia University, Lawyer from UNAM and Economist from ITAM, professor and author…
Sarah talks with Andrea Pelizzaro, Connected Services Manager, BU Decanters at Alfa Laval about the company’s multi-faceted approach to digital transformation. From the role of digital tools internally to optimize…
Sarah welcomes Dr. Adam Bandelli, author of the book What Every Leader Needs: The Ten Universal and Indisputable Competencies of Leadership Effectiveness, to discuss how the unprecedented circumstances of the…
Karin Hamel, Vice President of Services for US Digital Buildings at Schneider Electric, joins Sarah to share five areas she’s focused on when it comes to creating the frontline workforce…
Eduardo Bonefont, VP of Life Sciences Technical Services at BD, talks with Sarah about the need to balance short term priorities with long term potential and shares an exercise in…
Dr. Jack W. Wiley, who is recognized internationally for pioneering research linking employee work attitudes to measures of organizational success, joins Sarah to talk about his latest research and book…
Kevin Bowers, Director of Field Services Research at TSIA (Technology & Services Industry Association) joins Sarah for a chat about some of the biggest misperceptions, thrown around terms, and doubts…
Dave Mackerness, Director at Kaer, shares not only the details of the Singapore-based business’ journey to Cooling-as-a-Service but also the reason for their passion around the business model, what they…