3-minute video
What is Future of Field Service?
Don’t be fooled by our name – Future of Field Service content reaches far beyond the field. We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. We prioritize conversation over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges and opportunities.
Watch VideoMarch 18, 2024
The Pressure for Women to “Have It All” is Alive and Well – Is the Possibility?
By Sarah Nicastro, Creator, Future of Field Service I came across a post in a working mom’s group I’m in where someone shared this article about former Xerox CEO Ursula Burns, who became the first Black female CEO of a Fortune 500 company in 2009, discussing the realities of what…
Read it nowMarch 13, 2024
A Look Back on 32 Years as a Woman in Service with Dot Mynahan
Episode 256 In this episode of the Future of Field Service podcast, host Sarah Nicastro welcomes back Dot Mynahan, who recently retired from her role as Executive Director of Field Operations at Otis Elevator after nearly 32 years with the company, to discuss her journey and her thoughts on the…
Listen hereCustomer Expectations & Experience
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The Criticality of Trust in Service Transformation
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Servitization & Advanced Services
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The Promises of Predictive Service
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How Flexible Can Field Service Be for Technicians?
Bringing Service into the DNA of a Historically Product-Centric Business
Field Service Europe 2023 Recap
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Live Tour 2023: Stockholm Highlights
Leadership, Innovation & Company Culture
The Pressure for Women to “Have It All” is Alive and Well – Is the Possibility?
A Look Back on 32 Years as a Woman in Service with Dot Mynahan
Q&A: AI’s Unique Opportunity to Shape a More Inclusive Future
How We're Celebrating International Women's Day
Q&A: Advice for Leading Multi-Generational Teams
Aligning Service Skills to a Modern Value Proposition with Frank Odogu
An Employee Engagement Focus is Critical; Can AI Help?
Is There a Place for Love in Leadership?
The Art of Leading with Roy Dockery
What Is Future Of Field Service?
Don’t be fooled by our name, Future of Field Service content reaches far beyond the field.We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. We prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.