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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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April 8, 2024

Are Robots in Field Service on the Rise?

At the end of February, I had the opportunity to deliver a keynote address on the future of outcomes-based service at Lely’s North American Care Conference. Lely provides agricultural automation systems, including robotic feeding, milking, and grazing solutions for dairy farms, and I remember the first time I spoke with…

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April 10, 2024

A Data-Driven Approach to Field Service Success

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ken Marsh, Manager of National Service at Marmon Foodservice Technologies, for a discussion around her favorite topic: data. Ken shares what KPIs are most important for service today, advice for what makes data most impactful, and thoughts…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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