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Last year, I wrote an article in which I compared AI in video games—a phenomenon that’s been around for over 40 years—with AI in business applications—a comparatively new development. In…

This article seeks to answer two questions. First: How do successful companies leverage their knowledge to drive growth? Second: Which trends do we see in the market today related to knowledge management? When we talk about…

Sarah Nicastro
Sarah Nicastro
Field Service Evangelist
Future of Field Service

Challenge The Present, Lead The Future

We hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective to help you shape your service organization’s journey into the future. We strive to provide objective insight, success stories of field service business transformation, firsthand perspective from service leaders on foremost service topics, and analyst perspective on industry trends. We’re here for you, so don’t hesitate to offer feedback on what you’d like to see. Have thoughts or a cool story to tell? We’d love to talk with you! Email Sarah at sarah@futureoffieldservice.com.