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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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March 17, 2025

3 Ways Service Leaders Can Build Stronger Employee Engagement

by Sarah Nicastro, Creator, Future of Field Service In today's competitive service landscape, employee experience has emerged as a critical differentiator for organizations seeking to maintain high-performing field service teams. There’s ample research that shows companies with highly engaged employees outperform their competitors. Yet, many service organizations struggle to create…

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March 19, 2025

From Free Cars to Field Service: How Accidental Careers Build Industry Leaders

Episode 308 In this heartfelt episode of UNSCRIPTED, host Sarah Nicastro sits down with Ged Cranny, Senior Consultant with Konica Minolta's International Service Business, as he reflects on his remarkable 45-year journey in field service on the cusp of retirement. From navigating the evolution of service from cost center to…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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We pride ourselves on sharing the voice of the industry and are always looking for new voices to share. If you’re interested in collaborating with us through an article or the UNSCRIPTED podcast, or, just have a question, please email or direct message us on LinkedIn. We’d love to hear from you.

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