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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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September 9, 2024

Bridging the Gap Between the Remote Service Vision and Reality

The Service Council published some interesting data over the past several months that emphasize some opportunities and challenges in field service management in general and in shifting to a remote service model specifically. One infographic highlights the role that field service management plays in service innovation. According to the Service…

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September 11, 2024

Reflecting on a 35+ Year Career in Field Service: What’s Changed, What Hasn’t, and Where Are We Headed Next?

Episode 282 In this episode of the Unscripted Podcast, host Sarah Nicastro welcomes Tim Spencer, VP for North American Operations at Interblock Gaming, to reflect on what’s changed (or not) related to leadership, technology, talent, and customer-centricity over his 35+ year career. Tim has a wealth of experience from his…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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