For the next in our series of women in field service, I sat down with Deni Naumann, President of Copesan Services and Interim President of Terminix Commercial and Elizabeth Johnson,…
Stay Connected!
Many manufacturing companies are stuck in the situation where they sell their product to other companies, which then re-sell the product to the end customer. In many cases, the aftersales…
If you’ve missed my earlier posts in this series on digital adoption, you can read here what we discussed about The Hierarchy of Digital Adoption, Building and Fortifying Your Digital Reputation,…
According to Karen Johnson, president of W. F. Hann and Sons, she found her voice later in life. Karen is quick to say she puts family first and she was…
When looking at how companies measure employee performance, it’s clear that there is wide variation across the industry in terms of incorporating customer satisfaction into the mix. In past years,…
In honor of International Women’s Day on Friday, March 8th, I have set out this month to interview some amazing women in the service industries in an effort to learn…
Are you gearing up for a trip to Field Service Palm Springs next month? I am working on some cool things that Future of Field Service will be doing at…
In a joint research study with the Advanced Services Group, a center of excellence at Aston Business School, Noventum explored how five societal ‘Megatrends’ bring opportunities for business growth for…
For field service organizations looking to dominate in their industry, conquer customer satisfaction, and embrace the latest technologies, the process of an acquisition can be both an exciting and daunting…
Field Service Evangelist
Future of Field Service
Master The Present, Lead The Future
I hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective that will help you build upon a solid foundation for your service organization’s journey into the future. With more than a decade serving the service community, I am passionate about providing an opportunity for service leaders to share their trials and triumphs with one another – along with serving up true industry thought leadership. Here you’ll find success stories of field service business transformation, firsthand insight from service leaders on foremost service topics, analyst perspective on industry trends, and more. You can help me better serve you by letting me know what you’d like to see here – email me at sarah@