As I thought about what to write about for International Women’s Day this year, I realized how incredibly fortunate I am to be surrounded by intelligent, brave, strong women. On…
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This is part of an ongoing series on the state and standards of service management software. Here are the previous articles in the series: What is Service Management Software? The…
Dr. Andreas Schroeder, Reader for Information System at Aston University and Digital Lead for the Advanced Services Group Joins Sarah to discuss what it takes to succeed in delivering data-led…
In a recent Future of Field Service Advisory Forum session, we discussed the topic of what customer centricity looks like in practice. It was a great question posed by one…
A few weeks back, I wrote an article on the importance of proper parts management and reverse logistics for sustainability. In it, I made the case not just for the…
Building off of the creation of recent special report The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor, Sarah and Hilbrand Rustema, Founder and…
We’re a year into this global pandemic, and I’ve written multiple articles and published numerous podcasts about how COVID has increased the pace of change, made businesses more open minded…
If you—like me—have someone who is currently eligible for vaccination from COVID-19 somewhere in the United States, it’s likely that you—again, like me—have refreshed a state government website incessantly, scrambled…
Madhu Karnani Oza, Director, Customer and Technical Services Asia Pacific at Abbott, talks with Sarah about some of the key considerations around where to place the service function within your…
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Future of Field Service
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We hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective to help you shape your service organization’s journey into the future. We strive to provide objective insight, success stories of field service business transformation, firsthand perspective from service leaders on foremost service topics, and analyst perspective on industry trends. We’re here for you, so don’t hesitate to offer feedback on what you’d like to see. Have thoughts or a cool story to tell? We’d love to talk with you! Email Sarah at sarah@