The Internet of Things (IoT) refers to smart, connected products (hardware, software, sensors, etc.), which improve reliability, increase capabilities and help us use products much more effectively and efficiently. IoT…
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We’re living in a world of customer-centricity, which I think is amazing. Customer experience and satisfaction are topics that I really enjoy learning and writing about, and I’ve witnessed the…
Amazon has put its hands into a great many cookie jars over the last two and a half decades — from bookseller, to big box store, to technology company, to…
If you missed my first post in this series, you can check it out here. I promised to follow up with some tactical steps to help future proof your business…
You are likely hearing, reading, and thinking a lot about the digitalization of field service and the movement of the entire industry toward outcomes-based service. Some of you may be…
It’s easy to see autonomous vehicles as some far-flung future tech, but the reality is, autonomous cars are on the road today, and each year, between new entrants, acquisitions among…
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Worldwide, the company employs 120,000 in more than 200…
Most individuals in today’s enterprises may only use a few pieces of technology; a transactional system (CRM, accounting, work order management), a communication system (typically email and/or a messaging service),…
There’s a quote I’ve seen attributed to Donald Miller that says, “In the age of information, ignorance is a choice.” From an individual perspective, I think this is absolutely true.…
Field Service Evangelist
Future of Field Service
Master The Present, Lead The Future
I hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective that will help you build upon a solid foundation for your service organization’s journey into the future. With more than a decade serving the service community, I am passionate about providing an opportunity for service leaders to share their trials and triumphs with one another – along with serving up true industry thought leadership. Here you’ll find success stories of field service business transformation, firsthand insight from service leaders on foremost service topics, analyst perspective on industry trends, and more. You can help me better serve you by letting me know what you’d like to see here – email me at sarah@