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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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January 20, 2025

These 3 Skills May Determine Whether Service Leaders Will Sink or Swim in 2025

In an era when field service finds itself in a sea of constant change, what does it take for a leader to swim rather than sink? The recipe for success is far different today than it was even a handful of years ago – and only continuing to evolve. I…

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January 22, 2025

Defining the Service Leader’s Duty Around the "Silver Tsunami"

Episode 300 In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Joern Lindstaedt, SVP for Global Customer Service at Rolls-Royce Power Systems, who was acknowledged as a Future of Field Service Stand Out 50 leader last year. Joern shares his views on what service leaders must do to…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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