This year marks the 35th anniversary of the most famous video game hero: Super Mario. I’ve discussed video games a few times here before, and I think there’s a lot…
Stay Connected!
Sarah shares a recent keynote she delivered for Aston Business School’s World Servitization Convention, which includes her presentation of three key themes she feels have surfaced as a result…
Last week I had the good fortune to moderate a panel discussion for the Service Council’s Virtual Smarter Service Symposium that featured the perspective of amazing women in service –…
This is part of an ongoing series on the state and standards of service management software in 2020. Here are the previous articles in the series: What is Service Management…
Sae Kwon, VP of Customer Experience at Cisco, talks with Sarah about the changes in customer expectations he’s taken note of across his 24 years at Cisco and how…
I have a confession: I don’t write about parts management much because it isn’t exciting to me. I was a Psychology major in college and I just incline for many…
150 years ago, New Bedford, Massachusetts was the richest town per capita in the world. New Bedford was a port city, a particularly well-positioned one for the burgeoning whaling industry.…
Bill Pollock, President and Principal Consulting Analyst at Strategies for Growth, weighs in on how he feels organizations need to evolve how they measure progress and success in today’s…
ANDRITZ, headquartered in Graz, Austria, is an international technology group providing plants, systems, equipment, and services for various industries. The company is one of the global market leaders in the…
Field Service Evangelist
Future of Field Service
Challenge The Present, Lead The Future
We hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective to help you shape your service organization’s journey into the future. We strive to provide objective insight, success stories of field service business transformation, firsthand perspective from service leaders on foremost service topics, and analyst perspective on industry trends. We’re here for you, so don’t hesitate to offer feedback on what you’d like to see. Have thoughts or a cool story to tell? We’d love to talk with you! Email Sarah at sarah@