What Will You Find at Future Of Field Service?
Interested in the latest technology trends? We’ve got you. Wanting to evolve as a leader? You’re not alone. Creating a strategy for how to innovate service? We can help.
We cover a wide range of topics, including digital transformation and technology trends; service strategy, evolution, and revenue growth; customer experience and satisfaction; recruiting, hiring, and retention; employee enablement and engagement; data mastery and business intelligence; leadership styles and tips; change management and communication; and honestly so much more.
What makes our approach unique is that we explore these topics by prioritizing what those “walking the talk” find most important to discuss. We don’t have a premeditated editorial calendar we seek to fill, and we don’t have advertisers to appease. So, when you read one of our articles or listen to our UNSCRIPTED podcast (new every Wednesday), you’ll be guaranteed authenticity and real-world experiences.
The best way for you to stay up to date is through our newsletter, the INSIDER, and be sure to follow us on LinkedIn. Finally, if you have a story to tell or a topic to discuss, we would love to hear from you!
Meet Sarah Nicastro: Creator, Editor in Chief & Podcast Host
Sarah Nicastro is the driving force behind Future of Field Service, as Creator, Editor in Chief, and Host of the UNSCRIPTED podcast. Through insightful articles and engaging interviews with industry giants, Sarah distils real-world perspectives into actionable insights. Renowned as a global keynote speaker, she inspires audiences to navigate modern business complexities and drive transformative change. With a unique combination of community-sourced best practices and her own thought leadership, Sarah empowers service leaders to embrace innovation and chart their course toward sustainable success.
Sarah’s influence extends far beyond the digital realm as she takes centre stage at live events, including our own expertly curated Future of Field Service Live Tour series. Whether giving keynote presentations for major global brands or speaking at industry events like Field Service Europe, Sarah enjoys sharing the knowledge she’s gleaned over more than fifteen years in this space. Sarah lends her expertise in various other ways, such as taking part as a judge for London-based Hot Topics’ first-ever Service Visionaries Top 100 awards in 2023, contributing to the recognition of innovation and excellence within the service industry.
Sarah lives in Erie, Pennsylvania with her husband Eric; two sons, Evan and Ellis; and two cats, Atticus and Popcorn. To decompress, she likes to visit Lake Erie and search for beach glass. She’s an avid reader, a die-hard fan of hip-hop, is obsessed with ice cream, and Pelotons daily.
Meet the Team
Charlotte Notman: Director of Marketing & Events
Charlotte leads marketing and events for Future of Field Service, overseeing the strategy and execution of live experiences, the annual Stand Out Awards, and digital engagement initiatives that elevate the brand’s visibility and impact. With expertise spanning content strategy, experiential marketing, and audience engagement, she ensures every touchpoint with the Future of Field Service community is thoughtful and meaningful.
Based in the UK, Charlotte shares her home office with her Australian Labradoodle, Coco, who’s always eager to make a cameo. Outside of work, she enjoys reformer Pilates, spin classes, globe-trotting adventures, and has recently rekindled her love of reading.
If you have questions about Future of Field Service’s events, brand promotions, or marketing initiatives, Charlotte is always happy to connect.
Sydney Lofthouse: Social Media & Digital Experience Manager
Sydney manages the social media and digital experience for Future of Field Service, driving content promotion, audience engagement, and brand visibility across platforms. With a strong background in digital strategy, creative storytelling, and community building, she ensures the Future of Field Service voice is impactful and consistent across channels.
Born and raised in Florida, Sydney has always called the U.S. home. Outside of work, you’ll likely find her at Pilates, experimenting in the kitchen, or capturing life through her camera lens.
If you have questions about Future of Field Service’s digital presence, podcast, social media, or online promotions, Sydney is always happy to help.
