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Future of Field Service Live Tour | Birmingham

Future of Field Service Live Tour | Birmingham

Register now for the Future of Field Service Live Tour Birmingham | May 17th

In 2023 we’re back with another opportunity to hear the real-world perspectives of service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.


Meet your Birmingham Speakers



8:30 – 9:00     Arrival and Networking
9:00 – 9:20 Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry
9:20 – 10:00 The As-a-Service Trifecta: How the Business Model Benefits Companies, Customers, and the Environment
Discussion with Alec Anderson, Managing Director of Koolmill and Dr. Parikshit Naik, Servitization Evangelist, the Advanced Services Group of Aston Business School
10:00 – 10:40 The Role of Automation in Enabling Service Growth Despite Talent Scarcity
Discussion with Adam Barrett, Operations Director at Mitie Fire & Security Systems
10:40 – 11:00 Break
11:10 – 12:00 Workshops
A) How to Create a Company Culture and Employee Experience that Will Not Only Retain but Motivate Talent
B) Overcoming the Most Common Challenges in the Advanced Services Journey
12:00 – 13:00 Lunch
13:00 – 13:30 The Formula for Modern Service Leadership that Yields Results
Discussion with Venkata Reddy Mukku, Vice President Worldwide Service & Support Organisation, Bruker Nano Surfaces & Metrology
13:30 – 14:00 Konica Minolta’s Remote by Default Mission (and Plan of Attack)
Discussion with Ged Cranny, Sr. Consultant, Konica Minolta Business Solutions Europe
14:00 – 14:30 Tackling the Complexities of Change Management
Discussion with Adam Rodda, Business and Market Intelligence Manager at Bosch Home Comfort Group and Russell Masters, Head of Digital Transformation at Amey
14:30 -14:45 Break
14:45 – 15:45 Workshops
A)The Pros, Cons and Hurdles of Remote-First Service Delivery
B)Change is Hard: Best Practices for Successful Service, Digital and Business Transformation
15:45 – 16:00 Summary and final discussion
16:00 – 17:00 Cocktail hour and networking


Register for the event now

The Event

  • Located at the exclusive Compound, Birmingham
  • All day refreshments provided
  • Event to run 9:00am – 4:00pm
  • Followed by a networking hour
  • For questions email

Sarah Nicastro