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Here at The Future of Field Service, we spend a great deal of time discussing the ways that service organizations are reinventing their businesses to be more competitive. Making the decision to fuse service into a product is a great first step, but a lot of organizations discover that their actual execution is unrealistic, poorly-informed, or a bald imitation of their competitors. If you’re looking to put your best foot forward, you can do better…

On this last week’s podcast we be featured an interview with Suman Sarkar, an international consultant and author of new book Customer-Driven Disruption. We had a great conversation and you’ll want to check back here or on your favorite podcast platform to listen to the full episode (New episodes every Wednesday!). That said, one of the points that stood out most to me from Suman’s interview is what he had to say about how organizational…

There are those things in your work life that you just never forget. Consider yourself fortunate if you have a few to reflect on over the years. One for me is the first time I tried to explain what was in my head to a data scientist. Let’s break down that sentence a bit, first “what was in my head;” not an easy process, regardless of the topic. My married readers have firsthand experience in…

As we prepare for all the 2020 predictions coming, I will bet you $50 that AI will appear on 90% of the lists (including mine). There is no denying that AI holds incredible potential for your business going forward, but in talking with service leaders I do hear some common myths that keep companies from realizing that potential as quickly as they could. Myth #1: AI is Futuristic I believe this myth occurs because AI…

Last week I was invited to give a keynote presentation at DHL’s The Future of The Services Supply Chain event at the company’s brand-new Americas Innovation Center in Chicago. The 28,000-square foot facility featuring hands-on displays of cutting-edge technologies such as robotics, 3D printing, augmented and virtual reality, and many more was quite impressive. DHL put together a great lineup of speakers for a day full of learning, networking, and experiencing the interactive displaces the…

Your interview went fantastic and you remain to be pleasantly surprised on how forward-thinking everyone appears to be — this may be a great career fit. With the first round of meetings behind you, they invite you back to “get a feel” for the company by spending a day with several future teammates. Edgar, the accounting manager, welcomes you into his office. He is warm and inviting, and after some small talk suggests that you…