The only place you can come to hear about the future of Service, from the leaders who are shaping it.
Date
June 13th 2024
Location
Bauwerk Hafen
Price
Free
Speaker
Jelle Coppens
Product Domain Expert Service & Repair, Electrolux
Session: Coming Soon!
Speaker
Joern Lindstaedt
Vice President Global Customer Service, Rolls-Royce
Session: Lessons in Servitization: Combining Historical Success with Continual Innovation
Speaker
Clinten van der Merwe
SVP, Head of Global Service and Project Management, TOMRA
Session: The Importance of Thinking Big: How to Set a Compelling Strategic Vision for Service
Speaker
Daniel Trabel
Director Field Service EMEA, Thermo Fisher Scientific
Session: Modernizing The Field Service Talent Approach to Drive Greater Diversity and Impact
Your Cologne Agenda
Time
10:00 – 10:30
10:30 – 11:00
11:00 – 11:45
11:45 – 12:30
12:30 – 1:30
1:30 – 2:15
2:15 – 3:00
3:00 – 3:15
3:15 – 4:00
4:00 – 4:30
4:30 – 6:00
Session
Welcome & State of Service
On Stage with: Rolls Royce
Networking Session
Round-table Sessions
Lunch
On Stage with: Thermo Fisher Scientific
On Stage with: TOMRA
Refreshment Break
Round-table Sessions
Summary and discussion
Drinks and Networking
Host | Location
Sarah Nicastro, Future of Field Service
Joern Lindstaedt
Coming Soon
Coming Soon
Bauwek Hafen Restaurant
Daniel Trabel
Clinten van der Merwe
On Site Restaurant
Coming Soon
Sarah Nicastro, Future of Field Service
Bauwerk Hafen Terrace
Watch the 2023 Event Highlights
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