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Future of Field Service Düsseldorf | June 21st

Future of Field Service Düsseldorf | June 21st

Register now for the Future of Field Service Live Tour Düsseldorf | June 21st

Meet your Düsseldorf Speakers


8:00 – 9:00 Arrival and Networking
9:00 – 9:20 Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry
9:20 – 10:00 Embracing the Power of Remote Capabilities to Create Modern Service Delivery Models
Discussion with Nina Li, Sr. Director, Global Enterprise Operations Center, Johnson Controls
10:00 – 10:40 Bringing Service into the DNA of a Historically Product-Centric Business
Discussion with Lucas Rigotto, CSO, GEA
10:40 – 11:00 Break
11:00 – 12:00 Workshops
A) The Pros, Cons and Hurdles of Remote-First Service Delivery
B) Overcoming the Barriers to Seizing Service Potential
12:00 – 13:00 Lunch
13:00 – 13:30 Embracing the Full Potential of Cloud-Based Customer Service
Discussion with Razvan Nanciu, General Manager CSSD at KYOCERA Document Solutions Europe
13:30 – 14:00 How a Predictive Approach to Spare Parts Boosts Service Efficiency
Discussion with Ivo Siebers, Sr. VP Global Logistics at TK Elevator
14:00 – 14:30 Balancing Today’s Business Needs with Preparation for the Future of Field Service
Discussion with Jan Helge Bruemmer, Global Field Service Manager, Global Service Operations, Alfa Laval
14:30 – 14:45 Break
14:45 – 15:45 Workshops
A) How Predictive Capabilities Can Spur Service Forward
B) Innovation for Where You Are: Practical Advice for Balancing Today’s Needs with Tomorrow’s Goals
15:45  -16:00  Summary and discussion

Register Here

Event Information

  • Located at Place to Be: Rolandstraße 44 40476 Düsseldorf 
  • Sessions run 9:00 am – 4:00 pm
  • Followed by a cocktail hour
  • All day food and drinks provided
  • Event in English

Sarah Nicastro