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Future of Field Service | Stockholm | October 10th

Future of Field Service | Stockholm | October 10th

FREE TO ATTEND: The Future of Field Service Live Tour

In 2023, we are back to give business leaders another opportunity to hear the real-world perspectives of local service leaders on a variety of timely topics, all moderated by Future of Field Service Creator and recently named Field Service Influencer for 2023, Sarah Nicastro.


9:00 – 10:00 Arrival and Networking
10:00 – 10:30 Sarah Nicastro, Future of Field Service Creator Introduction & State of the Industry
10:30 – 11:00 An Inside Look at Vattenfall Customer Service’s Prize-Winning People First Strategy
A conversation with Caroline Häggström Marklund, Managing Director and VP Customer Services Nordic at Vattenfall 
11:00 – 11:45 A Service Transformation Deep Dive with Electrolux
Panel discussion with Electrolux: Kristoffer Brun, Service Operations Product Manager, Anna Mezzanotte, Service Operations Product Domain Expert and Peter Sandkvist, Transformation Manager
11:45-11:55 Break
11:5512:30 Workshops:

Discussing Change Management vs. Change Leadership

Service Transformation for the Modern Era

12:30 – 13:30  Lunch
13:30 – 14:00  How KONE is Forging the Future of Service 
Discussion with Hannele Peltonen, Head of Field Service Transformation at KONE 
14:00 – 14:30 Coromatic Takes Service from Aftermarket Afterthought to Business Growth Engine
Discussion with Henrik Wahl, Business Area Manager, Services at Coromatic
14:30 – 15:00 Building Competence in Service – Today and Into the Future – From the Frontlines to the Leadership Levels
Discussion with Ann Sørensen, Global Competence Development Manager, Alfa Laval 
15:00 – 15:10 Break
3:10 – 3:45




Attracting, Retaining, and Building Competence Among Talent

Service Transformation for the Modern Era – hosted by Electrolux 

3:45 – 16:00  Summary and Discussion

Sign up now and don't miss the opportunity to connect with your local service community on today's challenges as well as real life solutions

Event Information


Location: Downtown Camper by Scandic, Brunkebergstorg 9, 111 51 Stockholm, Sweden

Event Timings: 10:00am – 5:00pm

All day food and beverage provided

Event will be in English

Sarah Nicastro