Archive

July 2019

Browsing

Last week while attending the IFS UK&I User Group Annual Conference outside of London, I had an opportunity to sit down and chat with Alastair Clifford-Jones, CEO of consulting firm Leadent Solutions. Besides bonding over a mutual love of live music and sharing parenting tales, we reflected on our years in the world of field service – what has changed and what hasn’t. One of the points that Alastair brought up related to what has…

 For those of you that haven’t caught each episode in full since the Future of Field Service podcast launched, we’ve curated what we feel are the top 10 insights shared by our guests to help you improve your business. We hope you enjoy! Here is a list of guests, and when you’ll be able to hear them: Tony Black: 01:11 Roy Dockery: 04:49 Greg Lush: 07:31 Marc Robitzkat: 12:59 Larry Wash: 16:07 Sasha Ilyukhin:…

It’s easy for organizations to think about reverse logistics as parts management in reverse, and because of that, many firms settle on a boilerplate parts management solution and expect it to manage the dense cloud of inventory challenges that reverse logistics represents. Reverse logistics is much more than returns, though. For most service firms, it’s removing an asset or part from a customer, the act of repair or replacement, and getting that part back. It’s…