To celebrate the end of a unique and challenging year, Sarah is joined by podcast producer and fellow website contributor Tom Paquin to discuss their favorite conversations and lessons from the past year. Guests include:

  • Jamie Beck, Sr. VP of Field Operations at Peloton
  • Roel Rentmeesters, Director of Global Customer Service at Munters
  • Sae Kwon, VP of Customer Experience at Cisco
  • Henrietta Haavisto, Head of Service Transformation Change Management at KONE
  • Tim Baines of Aston’s Advanced Services Group at Aston Business School
Listen on Apple Podcasts  Listen on Spotify  Listen on Google Podcasts