Tag: podcast

Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

Suman Sarkar, international consultant and author of the new book Customer-Driven Disruption, joins Sarah to discuss some of the barriers holding companies back from attaining true customer-centricity.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

David Douglas, VP of Service Management at Scientific Games, talks with Sarah about how to focus on continuous improvement and innovation in a mature service organization.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

Jon Barr, Head of IT Americas at KONE talks with Sarah about how themes like agility, culture, AI and ML, and collaboration play an important role for any company looking to seize the opportunity of digital services.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

Erica Brister, President and CEO of U.S. Pest Protection, Inc. talks with Sarah about how she took on the family business and made it her own.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

Live from the IFS / WorkWave User conference, Sarah sits down with Marne Martin, CEO Workwave & President Service Management Global Business Unit at IFS, Erica Brister, President & CEO of U.S. Pest Protection, Danielle Canup, President & COO at Duraclean, and Mary Mahoney, CEO at Pacific Lawn Sprinklers. The group discusses their personal experience and finding their voices as female leaders in service.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

October 2, 2019 | 1 Mins Read

What To Do When CX Goes Wrong

October 2, 2019 | 1 Mins Read

What To Do When CX Goes Wrong

Gaven Fahl, Director, Critical Accounts Program at Hewlett Packard Enterprise, chats with Sarah about what customers need when things go awry and how to find skill sets that can successfully navigate complex customer situations.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

More from Chicago, as Sarah sits down with Charles Hughes, VP of Technical Site Services at Acuative, Tim Spencer, SVP and General Manager of Service Operations for Bunn, and John Barr, Head of IT in Americas for Kone. The panel shares their experiences on where IT and Service Management meet.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

Onstage at The Service Council Field Service Symposium, Sarah is joined by Stephanie Borowski, President & CEO of GPS Educational Partners, Eric Reisner, Vice President & General Manager of Hobart Service, Maria Pallotta, Chief of Staff, Canopy Lawn Care, and Roy Dockery, Vice President of Customer Care, Swisslog Healthcare. The group shares their insight, experiences, and recommendations for finding, recruiting, and retaining service superstars.

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Exploring the Potential of the Rise of Robots in Field Service

Industrial X Unleashed Highlights

Symbols Without Substance: The Missing Leadership Link Killing Employee Engagement

September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

Hector Pascal, formerly with Coca-Cola and now with startup Bevi, chats with Sarah about the similarities and differences in how to achieve field service excellence in a large organization versus a startup.

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