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Tag: podcast

December 11, 2019 | 1 Mins Read

Beyond Customer Satisfaction to Customer Bliss

December 11, 2019 | 1 Mins Read

Beyond Customer Satisfaction to Customer Bliss

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Sarah chats with Jeanne Bliss, Founder and CEO of Customer Bliss and Author of four CX-related books for some tactical advice on what it takes in today’s competitive landscape to truly set yourself apart with your customers.

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December 4, 2019 | 1 Mins Read

How Customer Needs Are Shaping The Technician of The Future

December 4, 2019 | 1 Mins Read

How Customer Needs Are Shaping The Technician of The Future

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Tables are turned in this replay of an interview Sarah recently participated in for the Preparing Technicians for The Future of Work podcast.

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Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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November 27, 2019 | 1 Mins Read

Arrow Tackles Change Management Head On

November 27, 2019 | 1 Mins Read

Arrow Tackles Change Management Head On

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Mickey Thomas, Vice President of Customer Care and Inside Sales at Arrow Exterminators, shares with Sarah how the company has conquered a major PestPac upgrade by focusing heavily on change management.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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November 20, 2019 | 1 Mins Read

The Field Technician of The Future

November 20, 2019 | 1 Mins Read

The Field Technician of The Future

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Rich Smith, Vice President, Product and Services Division at Komatsu America Corp., chats with Sarah about how evolving customer expectations, technology advancements, and talent challenges are contributing to what the technician of the future will look like.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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November 13, 2019 | 1 Mins Read

Baker Hughes’ Digital Transformation Journey

November 13, 2019 | 1 Mins Read

Baker Hughes’ Digital Transformation Journey

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Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes, joins Sarah to discuss the company’s goals, wins, challenges, and lessons learned on its digital transformation journey.

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November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

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Suman Sarkar, international consultant and author of the new book Customer-Driven Disruption, joins Sarah to discuss some of the barriers holding companies back from attaining true customer-centricity.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

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David Douglas, VP of Service Management at Scientific Games, talks with Sarah about how to focus on continuous improvement and innovation in a mature service organization.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

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Jon Barr, Head of IT Americas at KONE talks with Sarah about how themes like agility, culture, AI and ML, and collaboration play an important role for any company looking to seize the opportunity of digital services.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

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Erica Brister, President and CEO of U.S. Pest Protection, Inc. talks with Sarah about how she took on the family business and made it her own.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

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Live from the IFS / WorkWave User conference, Sarah sits down with Marne Martin, CEO Workwave & President Service Management Global Business Unit at IFS, Erica Brister, President & CEO of U.S. Pest Protection, Danielle Canup, President & COO at Duraclean, and Mary Mahoney, CEO at Pacific Lawn Sprinklers. The group discusses their personal experience and finding their voices as female leaders in service.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

Related Content

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