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June 2019

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This much is certain: Merged Reality has become an increasingly important part of the service delivery process for many companies over the past two years. Remote Assistance has moved from a “cool to have” technology to a “must have” for service organizations that are looking to increase productivity and drive operational efficiencies. Service organizations who have invested in Merged Reality technology are able to see a great impact on measurable service KPIs. Those include reduction…

Here at the Future of Field Service, we love talking about new product implementation, integration, and rollout, but we realize that represents a very small percentage of the day-to-day life of service IT. The meat of IT interactions happen in the moments in between those large scale implementations; Maintenance, onboarding, and off-boarding of employees onto the various systems that run your service practice. Right alongside those big implementations, these day-to-day operations are changing too.  The…

 Josh Zolin, CEO of Windy City Equipment and Author of new book Blue Is The New White, chats with Sarah about what led him to write a book about the appeal of the trades and how field service organizations can use this message to assist in recruiting efforts.    

Customers are increasingly questioning the value of product-related services, and price pressure on product support services is increasing. However, many companies cannot afford to follow the reduced prices tactic as this would translate directly to lower profits. What they really need to do is re-engineer their service models to create low cost but high value services. Such a model drastically improves profit margins by completely redesigning traditional service models to incorporate new enabling technologies, processes…