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May 2020

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I recently had the pleasure of reading Anna-Katrina Shedlesky’s Forbes column on the impacts of COVID-19 on the manufacturing industry. It postulates (as the title makes clear) that manufacturers will experience 5 years of innovation over the course of the next year and a half. I’m not necessarily in a position to make any assertions about the 18-month to 5-year mathematical conversion, but there’s no avoiding the fact that necessity is driving an avalanche of…

 Seth Earley, CEO & Founder at Earley Information Science and Author of The AI-Powered Enterprise, discusses with Sarah why he feels that AI has failed to deliver on its promise for most businesses and gives insight on what those businesses need to do to better harness its power.    

Our lives, personal and professional, have been forever changed over the course of the last couple of months as we’ve grappled with COVID-19. As I’ve spoken with service leaders about what this crisis has meant for them and for their organizations, what I’ve taken away from those conversations is that while this situation is most certainly devastating and unfortunate, there are aspects of how service organizations are being forced to react that will result in…

I’ve been pleased and proud of the content that The Future of Field Service has delivered over the course of the last few months to help support businesses as they navigate the COVID-19 crisis and beyond. Through shaky economic times, fear, and uncertainty, I hope that we have been able to provide some guidance and some optimism for how we, as a service community, can emerge from this crisis with a new focus on transformative…

 Kevin Starr, Program Manager Advanced Services – Oil, Gas, and Chemical Division at ABB talks with Sarah about the concept of “refactoring” field service – discussing ways organizations need to evolve to keep pace with change, particularly as we recover from COVID-19.    

Park Place Technologies (PPT) has provided third party management of IT data center equipment since 1991, currently operating in 58,000 data centers in more than 150 countries. The company strives to simplify the management of complex hybrid environments to maximize uptime, improve operational speed and accelerate business transformation for its customers. As companies pivot to remote work as a result of COVID-19 restrictions, their reliance on technology infrastructure is even greater. So too, though, are…

As commerce slowly begins to open up, serviceable assets, many of which have been sitting dormant for two months or longer, will again enter an active state, and certainly there will be an influx of field service needs to accompany them. To navigate a sudden surge in business, organizations will need to think on their feet, make smart personnel decisions, and plan, schedule, and route with finesse. Doing that alone is fine, but doing that…

You’ve spent years, maybe decades, working to develop and hone your leadership skills. You educate yourself in order to continually improve, you find effective ways to keep yourself motivated in order to impactfully lead, and you seek leadership tactics to fit the breadth of your employees’ needs. You fall into a rhythm and gain confidence in your leadership style and skill. Then, one day, everything changes. Not only do working conditions almost instantly transform, but…

I am very fortunate to have one living grandparent: My maternal grandfather. A musician, former public school teacher, and town historian, Grampy is a true renaissance man. Even as he tiptoes towards triple digits (though he’d be quick to say he’s not THAT close) he’s taking on new projects. His recent fixation, at least over the course of the last decade or so, has been the digitalization of every old, brittle piece of paper in…