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April 2021

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Jordan Argiriou, Director, Service Solutions APEC at QIAGEN talks with Sarah about how to normalize a focus on mental health in the workplace, how to grapple with varying comfort levels, and how to navigate cultural differences around the topic.     Sarah Nicastro: Welcome to the Future of Field Service podcast. I’m your host, Sarah Nicastro. Very excited for today’s episode. I even, for those of you watching the video, wore a shirt specific to our…

I’m hopeful by now you’ve seen the special report we published recently, The Service Centricity Playbook: 7 Phases of Morphing from Product Provider to Trusted Advisor (if not, please check it out!). The report looks at the common steps along the journey that companies take when servitizing their businesses. But we all know that the real value comes in when you can spend time with people that have done the work and are willing to…

I’ve been a remote worker since I started at IFS in 2019. For the first 15 months of my remote employment, I felt like a member of an exclusive club. No commute, the ability to play 90’s hip hop as loud as I want, and the daily company of no one other than my dog, French Fry, who did not complain when I microwaved fish for lunch. In March of last year, though, my wife…