Archive

May 2021

Browsing

We talk quite a bit about the importance of planning and scheduling optimization. We know the business value, we know what constitutes best-in-class optimization, and we know that optimization is a lot more that auto-scheduling and recommending a couple parts. True best-in-class optimization automates repeatable tasks, provide real-time resource adjustments that are scalable to meet the number of technicians in a firm (whatever that number might be), and can provide planning insights for a day,…

Chris La Fratta, Vice President & Head of Professional Services and Solutions Delivery at Philips, talks with Sarah about embracing a broader view of what outcomes-based service can mean for your business, how Philips is evolving its service offerings, and some of the key changes necessary in order to deliver.     Sarah Nicastro: Welcome to the Future of Field Service Podcast. I’m your host, Sarah Nicastro. Today, we are going to answer the question; is…

Companies leading the charge in capitalizing on the strategic potential of service are all looking for ways to break away from break/fix and advance their service offerings, customer experiences, and revenue streams. Innovation abounds from industry to industry, with a common focus on bringing customers the utmost simplicity, peace of mind, and outcomes – whatever that looks like for each organization’s market. Companies are realizing the immense opportunity that exists in not only introducing more…