Episode 320

In this episode of UNSCRIPTED, host Sarah Nicastro shares key takeaways from last week’s Future of Field Service Leaders Meetup and IFS Connect North America. The episode explores critical themes including balancing AI automation with employee empowerment, understanding regional customer value differences, and leveraging artificial intelligence for improved knowledge management with practical perspectives from industry leaders at TOMRA North America and Tampa Electric.

In this episode:

[00:00] Intro: Live from Nashville - Insights from Future of Field Service Meetup

[01:48] Building Community: The Power of Service Leadership Networks

[03:03] Balancing AI Automation with Employee Autonomy in Field Service

[06:26] Understanding Regional Customer Value: From Canada to US Service Preferences

[09:07] AI-Powered Knowledge Management: Revolutionizing Tech Training

[11:44] Developing Your Service Mantra: Creating a Compelling Value Proposition

[14:58] Service Industry Trends: Beyond Technology to Human-Centric Solutions

[17:02] TOMRA's Journey: Modernizing Service Platforms with an Evergreen Approach

[18:41] Data-Driven Excellence: Achieving 97% First-Time Fix Rate

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