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Tag: podcast

April 8, 2020 | 1 Mins Read

Charting Your Path Through the COVID-19 Crisis

April 8, 2020 | 1 Mins Read

Charting Your Path Through the COVID-19 Crisis

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Sarah talks with Martin Gilday, Senior Consultant at Noventum, about the top challenges service organizations are grappling with as a result of COVID-19 and what steps are necessary for business continuity as well as in preparation for the eventual recovery.

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April 1, 2020 | 1 Mins Read

DHL’s Approach To Innovation

April 1, 2020 | 1 Mins Read

DHL’s Approach To Innovation

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Gina Chung, Vice President Innovation Americas at DHL, talks with Sarah about the trends and technologies that are impacting the logistics industry.

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March 25, 2020 | 1 Mins Read

The Art of Diversifying Service Revenue Streams

March 25, 2020 | 1 Mins Read

The Art of Diversifying Service Revenue Streams

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Sarah welcomes Jason Cocco, SVP of Sales at Restaurant Technologies Inc. to discuss the art – and science – of how RTI has successfully diversified its revenue streams.

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March 18, 2020 | 1 Mins Read

Humanizing Your Brand

March 18, 2020 | 1 Mins Read

Humanizing Your Brand

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Sarah talks with Rich Malachy, CEO of Malachy Parts and Service, about the importance of humanizing your brand and what that looks like based on Rich’s experience.

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March 11, 2020 | 1 Mins Read

Bureau Veritas North America CEO Speaks On IWD

March 11, 2020 | 1 Mins Read

Bureau Veritas North America CEO Speaks On IWD

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Natalia Shuman, CEO of Bureau Veritas North America, talks with Sarah about her experiences as a female leader, what IWD means to her, and how BV is working sincerely and diligently to foster diversity and inclusion.

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March 4, 2020 | 1 Mins Read

Schneider Electric Embraces Agile

March 4, 2020 | 1 Mins Read

Schneider Electric Embraces Agile

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From IT to the broader company approach, Amanda Moore, Head of IT - Customer Projects, Support & Field Services at Schneider Electric discusses how to overcome some of the obstacles to not only adopting agile methodology for IT projects but embracing the agile mindset as an entire organization.

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Bridging the Innovation Gap: From Ambition to Execution in Modern Business

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February 26, 2020 | 1 Mins Read

The Commercialization of Digital Services

February 26, 2020 | 1 Mins Read

The Commercialization of Digital Services

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Rajat Kakar, who recently transitioned from Fujitsu to join the IBM team, talks with Sarah about what it takes for companies to commercialize digital service and remain competitive in today's world.

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February 19, 2020 | 1 Mins Read

Mastering Engagement to Drive High-Performance Culture

February 19, 2020 | 1 Mins Read

Mastering Engagement to Drive High-Performance Culture

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Don Rheem, author of Thrive By Design: The Neuroscience that Drives High-Performance Cultures, TEDx Speaker, and CEO of E3 Solutions, shares some interesting and actionable insight with Sarah on how to use science to gain impactful traction with employee engagement.

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An Inside Look at ACCO’s Strategic Big Bets to Win the Talent War

From Free Cars to Field Service: How Accidental Careers Build Industry Leaders

Triage and the Shift Left in Field Service

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February 12, 2020 | 1 Mins Read

Getting Change Management Right

February 12, 2020 | 1 Mins Read

Getting Change Management Right

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KONE’s Head of Service Transformation Change Management, Henrietta Haavisto, talks with Sarah about where companies commonly fall down with change management, how change management needs have changes as service has evolved, and provides tips for successful execution of change.

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February 5, 2020 | 1 Mins Read

Adapting to the Evolution of Service

February 5, 2020 | 1 Mins Read

Adapting to the Evolution of Service

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Sarah talks with Urban Hofstrom, Director - Accenture Products at Accenture Responsible for the Industry X.0 Service Practice, about how the pace of change in service is only increasing and what companies can do to adapt and succeed.

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