Tag: podcast

My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

Jon Barr, Head of IT Americas at KONE talks with Sarah about how themes like agility, culture, AI and ML, and collaboration play an important role for any company looking to seize the opportunity of digital services.

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My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

Erica Brister, President and CEO of U.S. Pest Protection, Inc. talks with Sarah about how she took on the family business and made it her own.

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My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

Live from the IFS / WorkWave User conference, Sarah sits down with Marne Martin, CEO Workwave & President Service Management Global Business Unit at IFS, Erica Brister, President & CEO of U.S. Pest Protection, Danielle Canup, President & COO at Duraclean, and Mary Mahoney, CEO at Pacific Lawn Sprinklers. The group discusses their personal experience and finding their voices as female leaders in service.

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My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

October 2, 2019 | 1 Mins Read

What To Do When CX Goes Wrong

October 2, 2019 | 1 Mins Read

What To Do When CX Goes Wrong

Gaven Fahl, Director, Critical Accounts Program at Hewlett Packard Enterprise, chats with Sarah about what customers need when things go awry and how to find skill sets that can successfully navigate complex customer situations.

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My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

More from Chicago, as Sarah sits down with Charles Hughes, VP of Technical Site Services at Acuative, Tim Spencer, SVP and General Manager of Service Operations for Bunn, and John Barr, Head of IT in Americas for Kone. The panel shares their experiences on where IT and Service Management meet.

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My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

Onstage at The Service Council Field Service Symposium, Sarah is joined by Stephanie Borowski, President & CEO of GPS Educational Partners, Eric Reisner, Vice President & General Manager of Hobart Service, Maria Pallotta, Chief of Staff, Canopy Lawn Care, and Roy Dockery, Vice President of Customer Care, Swisslog Healthcare. The group shares their insight, experiences, and recommendations for finding, recruiting, and retaining service superstars.

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My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

Hector Pascal, formerly with Coca-Cola and now with startup Bevi, chats with Sarah about the similarities and differences in how to achieve field service excellence in a large organization versus a startup.

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My Thoughts on Modern Leadership: Curiosity, Community and Change

Future of Field Service Nashville + IFS Connect Highlights

Save Us from Ourselves: Breaking Industry Echo Chambers

September 4, 2019 | 1 Mins Read

Service Growth in a Mature Market

September 4, 2019 | 1 Mins Read

Service Growth in a Mature Market

Greg Parker, Director of Services at Thermo King, caught up with Sarah at Field Service Amelia Island to share his industry wisdom and give tips for growing in a mature market.

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Man Vs. Machine: Will AI Replace Field Technicians?

August 28, 2019 | 1 Mins Read

Man Vs. Machine: Will AI Replace Field Technicians?

Paul Joesbury, Commercial Operations Director at Homeserve, chats with Sarah about how he sees the technician role evolving as AI use grows and matures.

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