Tag: podcast

10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

December 18, 2019 | 1 Mins Read

Live From Field Service Europe: Today’s Power and Tomorrow’s Potential for Machine Learning

December 18, 2019 | 1 Mins Read

Live From Field Service Europe: Today’s Power and Tomorrow’s Potential for Machine Learning

Last week, Sarah led a fascinating panel at Field Service Europe on the power and potential of machine learning and predictive maintenance. She was joined by Henrietta Haavisto, Rajat Kakar, Norbert Kamberg, and Michael Gosling, who shared their insights, successes, and plans for future development.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

December 11, 2019 | 1 Mins Read

Beyond Customer Satisfaction to Customer Bliss

December 11, 2019 | 1 Mins Read

Beyond Customer Satisfaction to Customer Bliss

Sarah chats with Jeanne Bliss, Founder and CEO of Customer Bliss and Author of four CX-related books for some tactical advice on what it takes in today’s competitive landscape to truly set yourself apart with your customers.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

December 4, 2019 | 1 Mins Read

How Customer Needs Are Shaping The Technician of The Future

December 4, 2019 | 1 Mins Read

How Customer Needs Are Shaping The Technician of The Future

Tables are turned in this replay of an interview Sarah recently participated in for the Preparing Technicians for The Future of Work podcast.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

November 27, 2019 | 1 Mins Read

Arrow Tackles Change Management Head On

November 27, 2019 | 1 Mins Read

Arrow Tackles Change Management Head On

Mickey Thomas, Vice President of Customer Care and Inside Sales at Arrow Exterminators, shares with Sarah how the company has conquered a major PestPac upgrade by focusing heavily on change management.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

November 20, 2019 | 1 Mins Read

The Field Technician of The Future

November 20, 2019 | 1 Mins Read

The Field Technician of The Future

Rich Smith, Vice President, Product and Services Division at Komatsu America Corp., chats with Sarah about how evolving customer expectations, technology advancements, and talent challenges are contributing to what the technician of the future will look like.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

November 13, 2019 | 1 Mins Read

Baker Hughes’ Digital Transformation Journey

November 13, 2019 | 1 Mins Read

Baker Hughes’ Digital Transformation Journey

Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes, joins Sarah to discuss the company’s goals, wins, challenges, and lessons learned on its digital transformation journey.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

Suman Sarkar, international consultant and author of the new book Customer-Driven Disruption, joins Sarah to discuss some of the barriers holding companies back from attaining true customer-centricity.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

David Douglas, VP of Service Management at Scientific Games, talks with Sarah about how to focus on continuous improvement and innovation in a mature service organization.

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10 Success Factors for Complex, Global Service Operations

How TOMRA Recycling Is Charting a Bold Course to 100% Remote Service by 2035

The Value of a Service “North Star” & Creating a Strategy to Achieve It

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

Jon Barr, Head of IT Americas at KONE talks with Sarah about how themes like agility, culture, AI and ML, and collaboration play an important role for any company looking to seize the opportunity of digital services.

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