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Tag: podcast

November 13, 2019 | 1 Mins Read

Baker Hughes’ Digital Transformation Journey

November 13, 2019 | 1 Mins Read

Baker Hughes’ Digital Transformation Journey

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Carlos Gomez, Regional Services Director for North America at Digital Solutions, a division of Baker Hughes, joins Sarah to discuss the company’s goals, wins, challenges, and lessons learned on its digital transformation journey.

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Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

November 6, 2019 | 1 Mins Read

Embracing Customer-Driven Disruption

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Suman Sarkar, international consultant and author of the new book Customer-Driven Disruption, joins Sarah to discuss some of the barriers holding companies back from attaining true customer-centricity.

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Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

October 30, 2019 | 1 Mins Read

Managing a Mature Service Organization

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David Douglas, VP of Service Management at Scientific Games, talks with Sarah about how to focus on continuous improvement and innovation in a mature service organization.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

October 23, 2019 | 1 Mins Read

Preparing for The World of Digital Service

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Jon Barr, Head of IT Americas at KONE talks with Sarah about how themes like agility, culture, AI and ML, and collaboration play an important role for any company looking to seize the opportunity of digital services.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

Related Content

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Optimization vs. Amplification: Why the Future of Service Success Hinges on This Distinction

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Most Recent

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October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

October 16, 2019 | 1 Mins Read

Keeping Field Service Human, Personal, and Compassionate

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Erica Brister, President and CEO of U.S. Pest Protection, Inc. talks with Sarah about how she took on the family business and made it her own.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

Related Content

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

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How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

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October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

October 9, 2019 | 1 Mins Read

LIVE from Boston: The Journeys of Female Field Service Leaders

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Live from the IFS / WorkWave User conference, Sarah sits down with Marne Martin, CEO Workwave & President Service Management Global Business Unit at IFS, Erica Brister, President & CEO of U.S. Pest Protection, Danielle Canup, President & COO at Duraclean, and Mary Mahoney, CEO at Pacific Lawn Sprinklers. The group discusses their personal experience and finding their voices as female leaders in service.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

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October 2, 2019 | 1 Mins Read

What To Do When CX Goes Wrong

October 2, 2019 | 1 Mins Read

What To Do When CX Goes Wrong

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Gaven Fahl, Director, Critical Accounts Program at Hewlett Packard Enterprise, chats with Sarah about what customers need when things go awry and how to find skill sets that can successfully navigate complex customer situations.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

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September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

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More from Chicago, as Sarah sits down with Charles Hughes, VP of Technical Site Services at Acuative, Tim Spencer, SVP and General Manager of Service Operations for Bunn, and John Barr, Head of IT in Americas for Kone. The panel shares their experiences on where IT and Service Management meet.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

Related Content

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Optimization vs. Amplification: Why the Future of Service Success Hinges on This Distinction

How MAKEEN Energy Is Turning Sophisticated Asset Management into Service Growth Potential

Most Recent

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Optimization vs. Amplification: Why the Future of Service Success Hinges on This Distinction

How MAKEEN Energy Is Turning Sophisticated Asset Management into Service Growth Potential

September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

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Onstage at The Service Council Field Service Symposium, Sarah is joined by Stephanie Borowski, President & CEO of GPS Educational Partners, Eric Reisner, Vice President & General Manager of Hobart Service, Maria Pallotta, Chief of Staff, Canopy Lawn Care, and Roy Dockery, Vice President of Customer Care, Swisslog Healthcare. The group shares their insight, experiences, and recommendations for finding, recruiting, and retaining service superstars.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

Related Content

Successful Transformation Starts Inside: Leadership Skills that Yield Lasting Change  

Frontline UNSCRIPTED Episode 1: Why Not Shoot for the Moon? Frontline Leadership Lessons from the Field

Think Tank: Theme Suggestions for International Women’s Day 2027

Most Recent

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Optimization vs. Amplification: Why the Future of Service Success Hinges on This Distinction

How MAKEEN Energy Is Turning Sophisticated Asset Management into Service Growth Potential

September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

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Hector Pascal, formerly with Coca-Cola and now with startup Bevi, chats with Sarah about the similarities and differences in how to achieve field service excellence in a large organization versus a startup.

Stay Connected

Subscribe to The INSIDER, our exclusive monthly newsletter, and get a first look at what’s new, what’s next, and what’s only shared with our inner circle.

Related Content

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Optimization vs. Amplification: Why the Future of Service Success Hinges on This Distinction

How MAKEEN Energy Is Turning Sophisticated Asset Management into Service Growth Potential

Most Recent

How Field Service Management Has Evolved & What Comes Next | UNSCRIPTED Ep. 359

Optimization vs. Amplification: Why the Future of Service Success Hinges on This Distinction

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