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May 20, 2020 | 1 Mins Read

ABB Discusses the Idea of Refactoring Field Service

May 20, 2020 | 1 Mins Read

ABB Discusses the Idea of Refactoring Field Service

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Kevin Starr, Program Manager Advanced Services - Oil, Gas, and Chemical Division at ABB talks with Sarah about the concept of “refactoring” field service – discussing ways organizations need to evolve to keep pace with change, particularly as we recover from COVID-19.

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May 13, 2020 | 1 Mins Read

Aberdeen’s Outlook on IoT

May 13, 2020 | 1 Mins Read

Aberdeen’s Outlook on IoT

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Sarah Gaffney, Market Insight Analyst at Aberdeen, talks with Sarah about what the research firm sees as the latest trends in IoT.

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May 6, 2020 | 1 Mins Read

Smart Care Discusses 3 Key Pivots of COVID-19

May 6, 2020 | 1 Mins Read

Smart Care Discusses 3 Key Pivots of COVID-19

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Gyner Ozgul, Sr. Vice President of Operations at Smart Care Equipment Solutions, talks with Sarah about the key pivots Smart Care has made to weather the storm of COVID-19 and how they’re actively preparing for recovery.

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April 29, 2020 | 1 Mins Read

AT&T Speaks on The Promise of 5G

April 29, 2020 | 1 Mins Read

AT&T Speaks on The Promise of 5G

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Sarah talks with Jason Inskeep, Director of the 5G Center of Excellence at AT&T, about the value 5G will bring to service organizations, misperceptions about the technology, and the timeline for adoption.

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April 22, 2020 | 1 Mins Read

How Munters Is Addressing Today and Tomorrow’s Business Needs

April 22, 2020 | 1 Mins Read

How Munters Is Addressing Today and Tomorrow’s Business Needs

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Sarah talks with Roel Rentmeesters, Director of Global Customer Service at Munters about how Munters is tackling the challenges of the COVID-19 pandemic in a very tactical way while also looking ahead to lead as we find the new normal.

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April 15, 2020 | 1 Mins Read

Panel Discussion: Managing COVID-19’s Impact

April 15, 2020 | 1 Mins Read

Panel Discussion: Managing COVID-19’s Impact

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Enjoy this replay of Sarah’s recent panel conversation with Dr. Michael Saag, infectious disease physician recovering himself from the coronavirus; Ravi Advani, Director of Global Solutions at Unisys; and Gary York, CEO of Help Lightning about how they’re dealing with COVID-19 as both individuals and businesses.

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April 8, 2020 | 1 Mins Read

Charting Your Path Through the COVID-19 Crisis

April 8, 2020 | 1 Mins Read

Charting Your Path Through the COVID-19 Crisis

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Sarah talks with Martin Gilday, Senior Consultant at Noventum, about the top challenges service organizations are grappling with as a result of COVID-19 and what steps are necessary for business continuity as well as in preparation for the eventual recovery.

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April 1, 2020 | 1 Mins Read

DHL’s Approach To Innovation

April 1, 2020 | 1 Mins Read

DHL’s Approach To Innovation

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Gina Chung, Vice President Innovation Americas at DHL, talks with Sarah about the trends and technologies that are impacting the logistics industry.

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March 25, 2020 | 1 Mins Read

The Art of Diversifying Service Revenue Streams

March 25, 2020 | 1 Mins Read

The Art of Diversifying Service Revenue Streams

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Sarah welcomes Jason Cocco, SVP of Sales at Restaurant Technologies Inc. to discuss the art – and science – of how RTI has successfully diversified its revenue streams.

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March 18, 2020 | 1 Mins Read

Humanizing Your Brand

March 18, 2020 | 1 Mins Read

Humanizing Your Brand

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Sarah talks with Rich Malachy, CEO of Malachy Parts and Service, about the importance of humanizing your brand and what that looks like based on Rich’s experience.

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