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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

August 7, 2019 | 1 Mins Read

Embracing The Experience Economy

August 7, 2019 | 1 Mins Read

Embracing The Experience Economy

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Joe Pine, Author of The Experience Economy: Work Is Theatre & Every Business a Stage and Cofounder of Strategic Horizons, talks with Sarah about how companies can differentiate service (the “what”) by thinking more strategically about delivering experiences (the “how”).

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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

July 31, 2019 | 1 Mins Read

Harnessing The Power of Today’s Most Valuable Resource (Data)

July 31, 2019 | 1 Mins Read

Harnessing The Power of Today’s Most Valuable Resource (Data)

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Rudy Goedhart, BI Director at Spencer Technologies, gives some tactical advice for how to make use of your data in a way that will not only improve operational efficiencies but also delight your customers.

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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

July 24, 2019 | 1 Mins Read

Is NPS Overrated?

July 24, 2019 | 1 Mins Read

Is NPS Overrated?

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Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.

Click here to read more from Stacy on the Future of Field Service.

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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

July 17, 2019 | 1 Mins Read

Bell and Howell’s IoT-Fueled Service Transformation

July 17, 2019 | 1 Mins Read

Bell and Howell’s IoT-Fueled Service Transformation

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Larry Blue, CEO of Bell and Howell, chats with Sarah about the company’s evolution to a service-based business and how digital transformation has played an important role.

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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

July 10, 2019 | 1 Mins Read

Gosiger’s Foundation for Field Service Success

July 10, 2019 | 1 Mins Read

Gosiger’s Foundation for Field Service Success

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Roger O’Connor, VP of Product Support at Gosiger, discusses the company’s three-pronged approach to service transformation: modernizing through technology, migrating to outcomes-based service, and developing effective KPIs to measure progress and success.

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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

July 3, 2019 | 1 Mins Read

Podcast Roundup – Top 10 Tips for Field Service Leaders

July 3, 2019 | 1 Mins Read

Podcast Roundup – Top 10 Tips for Field Service Leaders

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For those of you that haven’t caught each episode in full since the Future of Field Service podcast launched, we’ve curated what we feel are the top 10 insights shared by our guests to help you improve your business. We hope you enjoy! Here is a list of guests, and when you'll be able to hear them:

Tony Black: 01:11

Roy Dockery: 04:49

Greg Lush: 07:31

Marc Robitzkat: 12:59

Larry Wash: 16:07

Sasha Ilyukhin: 19:58

Maria Pallotta: 25:26

Josh Zolin: 27:36

Robin Butler: 31:19

Shannon Lucas: 35:14

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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

June 26, 2019 | 1 Mins Read

Ericsson’s Shannon Lucas On The Intersection of Innovation & Inspiration

June 26, 2019 | 1 Mins Read

Ericsson’s Shannon Lucas On The Intersection of Innovation & Inspiration

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Shannon Lucas, EVP of Emerging Business at Ericsson, talks with Sarah about why it is necessary for those tasked with innovation and change to determine how to tap into what inspires and recharges them and gives tips on how to do so.

To learn more about Catalyst Constellations, and to sign up for an upcoming retreat, visit http://catalystconstellations.com/

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Mental Health Matters: Resources to Support Wellbeing at Work

Lead Yourself First: Exploring the Link Between Self-Care and Service Excellence

4 Crucial Considerations for Defining Humanity’s Future in an AI-Enabled World

June 19, 2019 | 1 Mins Read

4 Rules for Successfully Transforming a Service Operating Model

June 19, 2019 | 1 Mins Read

4 Rules for Successfully Transforming a Service Operating Model

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Robin Butler, Transformation Lead and Interim Director of Enterprise Field Service at BT, shares his hard-earned insight on what it takes to achieve positive outcomes when you’re faced with redesigning or introducing a new operating model.

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Bill Pollock on The State of Field Service

June 12, 2019 | 1 Mins Read

Bill Pollock on The State of Field Service

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Industry analyst and founder of Strategies for Growth, Bill Pollock, shares his perspective on the state of the service industry and his thoughts on where it’s headed from here.

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