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June 2021

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We spend a lot of our time here discussing servitizaiton: The act of repositioning traditionally product-oriented businesses with a more service-oriented mindset. It’s obvious why we do this: Servitization is a compelling trends, especially in manufacturing, but also in the ways in which industries like utilities, telecommunications, and others are embracing service. We’ve centralized this conversation so much on the move towards product diversification that it’s easy to overlook the companies that have been there…

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake Continue the discussion with Sarah about the company’s journey to as-a-service in talking about operationally what was required to bring this vision to life, how important agility is, lessons learned, and what they feel the future holds. Click on the link for more information on Schneider Electric’s innovative aaS offer EcoStruxure Outcomes: Secure Power as a Service – www.se.com/au/outcomes    …

True innovation rarely happens in a bubble. The best ideas are born of creative freedom, collaboration, a fail-forward environment, and by seeking the perspective of others to fuel your inspiration, ideas, and plans. This resource, Future of Field Service, and the community group I run exist largely to serve the purpose of having a place to find peer insights and to glean lightbulb moments from tales of success, failure, and lessons learned. But perhaps your…

Why is it that people never want to take preventative measures? I’m reminded of Y2K, when we were told that a catastrophic glitch in computer systems would lead to widespread outages, unexpected nuclear missile launches, and all other manner of nightmare. This prompted years of thoughtful preventative action from programmers, who meticulously re-coded systems and prepared our digital infrastructure. On January 1, 2000, when we woke up to an undisturbed world, the simple minded people…

Howard Bowland, VP Field Services Australia at Schneider Electric and Scott Weller, Partner at Mossrake, talk with Sarah about how various industries are adopting as-a-service models, Schneider’s introduction of its as-a-service value proposition, and how critical your go-to-market is in this journey. Click on the link for more information on Schneider Electric’s innovative aaS offer EcoStruxure Outcomes: Secure Power as a Service – www.se.com/au/outcomes     Sarah Nicastro: Welcome to the Future of Field Service podcast.…