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3-minute video

What is Future of Field Service?

We provide leaders across industries and spanning geographies both information and inspiration on how to differentiate their businesses through service and lead through change. Through weekly articles and episodes of the UNSCRIPTED podcast, we prioritize conversations over clickbait, always, to provide a place you can come to learn how your peers are tackling today’s trends, challenges, and opportunities.

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July 7, 2025

As AI Unlocks the Promise of IoT, It’s Time to Double Down on Service Innovation

By Sarah Nicastro, Founder and Editor in Chief, Future of Field Service I wrote my first article on IoT more than 15 years ago. The buzz around the term then wasn’t entirely dissimilar to the buzz around AI today. However, the buzz around IoT faded because there didn’t yet exist…

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July 16, 2025

How Multivac Cut Technician Turnover in Half

Episode 325 What if you could cut technician turnover in half while building a more engaged field service team? In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Dave Sarazin, VP of Customer Service at Multivac, to explore how his organization transformed their approach to recruiting and retention.…

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Sarah Nicastro
Sarah Nicastro
Creator Of Future Of Field Service

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We pride ourselves on sharing the voice of the industry and are always looking for new voices to share. If you’re interested in collaborating with us through an article or the UNSCRIPTED podcast, or, just have a question, please email or direct message us on LinkedIn. We’d love to hear from you.

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