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As I approach 11 years in this industry, I can’t help but reflect back on not only my personal journey but all of the ways in which the industry has progressed. What strikes me is the realization that we’ve finally arrived in the future of field service! My early days were filled with writing articles on real-time knowledge transfer, the use of field mobility, and integration of GPS data. A few years later it was IoT’s early coverage (then referred to as M2M).

Sarah Nicastro
Sarah Nicastro
Field Service Evangelist
Future of Field Service

Master The Present, Lead The Future

I hope you find Future of Field Service to be a valuable resource where you can gain knowledge and perspective that will help you build upon a solid foundation for your service organization’s journey into the future. With more than a decade serving the service community, I am passionate about providing an opportunity for service leaders to share their trials and triumphs with one another – along with serving up true industry thought leadership. Here you’ll find success stories of field service business transformation, firsthand insight from service leaders on foremost service topics, analyst perspective on industry trends, and more. You can help me better serve you by letting me know what you’d like to see here – email me at