Tag: podcast

4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

January 15, 2020 | 1 Mins Read

Success Criteria for Digital Service Transformation

January 15, 2020 | 1 Mins Read

Success Criteria for Digital Service Transformation

Hilbrand Rustema, Founder and Managing Director of Noventum Service Management shares with Sarah his observations based on work with hundreds of clients of what it takes to achieve true digital service transformation.

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

January 8, 2020 | 1 Mins Read

Live From Field Service Europe: Cubic's 3 Pillars of Successful Service Transformation

January 8, 2020 | 1 Mins Read

Live From Field Service Europe: Cubic's 3 Pillars of Successful Service Transformation

Sarah shared the main stage at Field Service Europe with Mike Gosling, IT Service Platforms Manager at Cubic Transportation Systems. Mike shared how he helped shape Cubic's service business to overcome today's challenges and deliver exceptional outcomes to their customers.

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

January 1, 2020 | 1 Mins Read

Podcast Roundup: Top Ten from 2019

January 1, 2020 | 1 Mins Read

Podcast Roundup: Top Ten from 2019

Let's kick off 2020 with a look back at some of the best conversations, advice, and stories from the previous year. Happy New Year!

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

December 25, 2019 | 1 Mins Read

Happy Holidays from the Future of Field Service!

December 25, 2019 | 1 Mins Read

Happy Holidays from the Future of Field Service!

No Podcast this week, but Sarah's here with some warm Christmas wishes for you and your family. We can't wait to share more stories from the field with you in 2020!

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

December 18, 2019 | 1 Mins Read

Live From Field Service Europe: Today’s Power and Tomorrow’s Potential for Machine Learning

December 18, 2019 | 1 Mins Read

Live From Field Service Europe: Today’s Power and Tomorrow’s Potential for Machine Learning

Last week, Sarah led a fascinating panel at Field Service Europe on the power and potential of machine learning and predictive maintenance. She was joined by Henrietta Haavisto, Rajat Kakar, Norbert Kamberg, and Michael Gosling, who shared their insights, successes, and plans for future development.

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

December 11, 2019 | 1 Mins Read

Beyond Customer Satisfaction to Customer Bliss

December 11, 2019 | 1 Mins Read

Beyond Customer Satisfaction to Customer Bliss

Sarah chats with Jeanne Bliss, Founder and CEO of Customer Bliss and Author of four CX-related books for some tactical advice on what it takes in today’s competitive landscape to truly set yourself apart with your customers.

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

December 4, 2019 | 1 Mins Read

How Customer Needs Are Shaping The Technician of The Future

December 4, 2019 | 1 Mins Read

How Customer Needs Are Shaping The Technician of The Future

Tables are turned in this replay of an interview Sarah recently participated in for the Preparing Technicians for The Future of Work podcast.

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

November 27, 2019 | 1 Mins Read

Arrow Tackles Change Management Head On

November 27, 2019 | 1 Mins Read

Arrow Tackles Change Management Head On

Mickey Thomas, Vice President of Customer Care and Inside Sales at Arrow Exterminators, shares with Sarah how the company has conquered a major PestPac upgrade by focusing heavily on change management.

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4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

Six Storytelling Missteps That Risk Your Relevance to Employees & Customers

November 20, 2019 | 1 Mins Read

The Field Technician of The Future

November 20, 2019 | 1 Mins Read

The Field Technician of The Future

Rich Smith, Vice President, Product and Services Division at Komatsu America Corp., chats with Sarah about how evolving customer expectations, technology advancements, and talent challenges are contributing to what the technician of the future will look like.

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