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Tag: podcast

September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

September 25, 2019 | 1 Mins Read

Creating Alignment Between Field Service & IT

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More from Chicago, as Sarah sits down with Charles Hughes, VP of Technical Site Services at Acuative, Tim Spencer, SVP and General Manager of Service Operations for Bunn, and John Barr, Head of IT in Americas for Kone. The panel shares their experiences on where IT and Service Management meet.

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September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

September 18, 2019 | 1 Mins Read

LIVE From Chicago: Creating the Future Workforce

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Onstage at The Service Council Field Service Symposium, Sarah is joined by Stephanie Borowski, President & CEO of GPS Educational Partners, Eric Reisner, Vice President & General Manager of Hobart Service, Maria Pallotta, Chief of Staff, Canopy Lawn Care, and Roy Dockery, Vice President of Customer Care, Swisslog Healthcare. The group shares their insight, experiences, and recommendations for finding, recruiting, and retaining service superstars.

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September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

September 11, 2019 | 1 Mins Read

From Behemoth to Startup: Lessons Learned in Field Service Excellence

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Hector Pascal, formerly with Coca-Cola and now with startup Bevi, chats with Sarah about the similarities and differences in how to achieve field service excellence in a large organization versus a startup.

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September 4, 2019 | 1 Mins Read

Service Growth in a Mature Market

September 4, 2019 | 1 Mins Read

Service Growth in a Mature Market

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Greg Parker, Director of Services at Thermo King, caught up with Sarah at Field Service Amelia Island to share his industry wisdom and give tips for growing in a mature market.

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August 28, 2019 | 1 Mins Read

Man Vs. Machine: Will AI Replace Field Technicians?

August 28, 2019 | 1 Mins Read

Man Vs. Machine: Will AI Replace Field Technicians?

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Paul Joesbury, Commercial Operations Director at Homeserve, chats with Sarah about how he sees the technician role evolving as AI use grows and matures.

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August 21, 2019 | 1 Mins Read

Women in Field Service LIVE From Amelia Island

August 21, 2019 | 1 Mins Read

Women in Field Service LIVE From Amelia Island

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Live from Field Service Amelia Island 2019, Sarah talks with Sarah Wright of ResMed, Maria Pallotta of Canopy Lawn Care, and Dr. Marlene Kolodziej of Northwell Health about creating intentional diversity and what the future of field service holds for women.

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August 14, 2019 | 1 Mins Read

Survive or Thrive: Charting Your Path to Field Service Success

August 14, 2019 | 1 Mins Read

Survive or Thrive: Charting Your Path to Field Service Success

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Alastair Clifford-Jones, CEO of Leadent Solutions, joins Sarah to talk through his company’s Service Maturity Model and to give tips on how to get your organization where it needs to be to thrive.

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August 7, 2019 | 1 Mins Read

Embracing The Experience Economy

August 7, 2019 | 1 Mins Read

Embracing The Experience Economy

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Joe Pine, Author of The Experience Economy: Work Is Theatre & Every Business a Stage and Cofounder of Strategic Horizons, talks with Sarah about how companies can differentiate service (the “what”) by thinking more strategically about delivering experiences (the “how”).

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Creating CX That Fuels Business Growth

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July 31, 2019 | 1 Mins Read

Harnessing The Power of Today’s Most Valuable Resource (Data)

July 31, 2019 | 1 Mins Read

Harnessing The Power of Today’s Most Valuable Resource (Data)

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Rudy Goedhart, BI Director at Spencer Technologies, gives some tactical advice for how to make use of your data in a way that will not only improve operational efficiencies but also delight your customers.

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July 24, 2019 | 1 Mins Read

Is NPS Overrated?

July 24, 2019 | 1 Mins Read

Is NPS Overrated?

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Stacy Sherman, Director of Customer Experience and Employee Engagement at Schindler Elevator, joins Sarah in a discussion around whether NPS is an overrated metric for measuring success with customer experience efforts.

Click here to read more from Stacy on the Future of Field Service.
 

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