Tag: podcast

What Are Savvy Consumers of Outcomes-Based Services Seeking?

4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

April 24, 2019 | 1 Mins Read

Mastering the Hybrid Labor Model

April 24, 2019 | 1 Mins Read

Mastering the Hybrid Labor Model

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Charles Hughes, VP of Technical Site Services at Acuative, joins Sarah to share wise words on how to master the hybrid labor model. Charles says that the hybrid labor model is for everyone – no exceptions. He has years of experience leveraging contingent workers and with that experience has some valuable advice and lessons learned to share with you.

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What Are Savvy Consumers of Outcomes-Based Services Seeking?

4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

April 17, 2019 | 1 Mins Read

The CX Mindset: Journey, Not Destination

April 17, 2019 | 1 Mins Read

The CX Mindset: Journey, Not Destination

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Annette Franz, Founder and CEO of CX Journey Inc., joins Sarah to provide insight for companies at all points of the CX journey. Whether you’re looking to better formalize your CX strategy or make continual improvement on your CX efforts, Annette has a tip for you.

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What Are Savvy Consumers of Outcomes-Based Services Seeking?

4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

April 10, 2019 | 1 Mins Read

Is The Field Service Talent Gap Partially Your Fault?

April 10, 2019 | 1 Mins Read

Is The Field Service Talent Gap Partially Your Fault?

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Roy Dockery, VP of Customer Care at Swisslog Healthcare, joins Sarah to give his take on why field service organizations need to take more control over the talent gap. Roy has an interesting perspective that we don’t, in fact, have so much of a talent gap as an experience gap. He shares practical insights for more effective recruiting.

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What Are Savvy Consumers of Outcomes-Based Services Seeking?

4 Critical Factors to Consider While AI Legislation Continues to Develop

Service Transformation: Lessons Learned and Opportunities Ahead

April 2, 2019 | 1 Mins Read

Otis Elevator’s Service Transformation Strategy

April 2, 2019 | 1 Mins Read

Otis Elevator’s Service Transformation Strategy

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Tony Black, VP of Service Business and Field Operations at Otis Elevator, joins Sarah to discuss the company’s service transformation strategy. Tony has spent more than 30 years at Otis and provides a look into how Otis makes its employees feel valued, equips them with tools to enable success, and works to manage change.

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